The Role
The Virtual Assistant will manage Veteran case files, coordinate appointments, prepare reports, and communicate with clients while ensuring confidentiality.
Summary Generated by Built In
Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.
- Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
- Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
- Prepare reports, maintain databases, and track progress on ongoing cases.
- Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
- Support process improvement by identifying gaps and proposing efficiency solutions.
RequirementsQualifications
- Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
- Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
- Excellent written and verbal communication skills in English.
- Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
- Strong attention to detail, organizational skills, and discretion with sensitive data.
- Ability to work U.S. time zones and maintain consistent communication.
Skills Required
- Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company
- Prior experience supporting Veteran-focused services
- Excellent written and verbal communication skills in English
- Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps
- Strong attention to detail, organizational skills, and discretion with sensitive data
- Ability to work U.S. time zones and maintain consistent communication
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The Company
What We Do
Genius Agency started as a bold vision—one marketer’s dream to redefine digital success. Our founder, driven by passion and a deep understanding of SEO, social media, and content marketing, launched a digital marketing agency in Houston, Texas to help brands thrive in the online space.
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