Case Management Team

Case Management Team

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

• Bachelor’s degree with Minimum 3 years in insurance or hospital are preferable
• Fluent in English both oral and written.
• Highly developed communication & relationship skills

Nice to Haves: 

• Ability to build and manage relationships with the key internal stakeholders

On the job you will: 

• Design and implement various policies and procedures for claims and manage various projects to improve operational effectiveness and customers’ experience
• Provide services to all business requirements and ensure optimal handling of all claims and investigate all issues.
• Evaluate all new claims and administer all data integrity data and manage communication to safety department and monitor all complicated claims or any claim exceeding junior authorities to ensure timely closure.
• Provide training to juniors to manage all outstanding claims and design an efficient duties program and provide admin supports to the team
• Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycle to ensure compliance to all contract requirements and claims policies
• Design and maintain panel of investigators or TPA
• Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all claims expenses and provide report and statistic to all management.
• Provide and recommend improvements in processes to increase proficiency and supervise effective resolution of all claim inquiries.
• Perform investigation and perform regular surveillance of all claim issues and maintain efficient and effectiveness
• Schedule all internal and external audits on all claims issues and supervise processing of all claim paid-out
• Oversee all electronic claims processes and evaluate all self-insurance applications and prepare claims reports/statistic by evaluating to actuarial team
• Analyze all claims and identify all risks and ensure processing of all claims as per company policy.
• Forecast all staffing requirements and identify and resolve all issues effectively
• Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions
• Adjudicate different types of claims of individual products and perform regular audits on junior claim staff, TPA and PI to ensure the quality

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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