Job title: Case Management Team Associate
Division: Supervision, Policy and Competition
Department: Appointed Representative
Salary: National (Edinburgh and Leeds) ranging from £43,100 to £50,266.67 and London from £47,300 to £55,166.67 (salary offered will be based on skills and experience)
This role is graded as: Associate, Regulatory
Your recruitment contact is Shafika via [email protected]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the Insurance Directorate, the Appointed Representatives (AR) department leads the FCA’s work to reduce harm in the AR regime by improving oversight of principal firms and driving stronger conduct standards across the financial services sector.
Role responsibilities
Manage a diverse and complex caseload across markets and business models, including reactive cases, whistleblowing, and multi-firm projects to identify and mitigate risks of harm, protecting consumers and market integrity
Prepare clear, high quality written documents and communications on sensitive and complex issues ensuring transparency and informed decision making across stakeholders
Build and develop strong relationships with internal and external stakeholders, including senior leaders, negotiating effectively and deliver challenging messages to drive compliance and uphold regulatory standards
Contribute to departmental initiatives and collaborative projects, supporting continuous improvement and delivering outcomes that strengthen the FCA’s mission
Skills required
Minimum:
Proven experience of analysing a range of complex information, identifying key risks of harm, and making risk based judgements
Proven experience in a role where excellent written communication skills were required
Demonstratable experience of managing your own case load
Essential:
Ability to make a strong personal impact, persuading with well-reasoned arguments and challenging, where appropriate
Ability to work effectively with others as part of a team to achieve desired outcomes, including a willingness to learn and develop yourself and others
Ability to work under pressure and prioritise to deliver the most important work contributing to the AR strategy
Benefits
25 days annual leave plus bank holidays
Hybrid model with up to 60% remote work
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timeline
Job advert close: 11th January 2026
CV Review/Shortlist: 13th January 2026
Case Study Assessment: w/c 19th January 2026
Interviews: w/c 26th January 2026
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
What We Do
We work to ensure financial markets work well for individuals, for businesses and for the economy as a whole.
We do this by:
- regulating the conduct of approximately 50,000 businesses
- prudentially supervising 48,000 firms
- setting specific standards for around 18,000 firms
We were set up on 1 April 2013, taking over conduct and relevant prudential regulation from the Financial Services Authority (FSA).
Our Head Office is based in London, and we work across the UK, from our office in Edinburgh and via colleagues in Belfast and Cardiff.
Firms and individuals must be authorised or registered by us to carry out certain activities. Before we grant authorisation, firms must demonstrate that they meet a range of requirements. We then supervise these firms to make sure they continue to meet our standards and rules after they’re authorised. If firms and individuals fail to meet these standards, we have a range of enforcement powers we can use.
We work alongside the Prudential Regulation Authority (PRA), the prudential regulator of around 1,500 banks, building societies, credit unions, insurers and major investment firms.
