Title: Case Management Program Supervisor
Department: Social Services
FLSA Status: Exempt
Reports To: Supervising Care Manager (SCM)
Summary: Responsible for overseeing the DAS Case Management program and providing case management services to seniors and adults with disabilities.
Essential Functions:
⦁ Assist SCM to oversees the Case Management Program and Short-Term Home Care for the Older Adults program with DAS.
⦁ Trains, supervises, and evaluates the program’s staff.
⦁ Provides case management services to seniors and adults with disabilities, which include:
a. Conducting intake;
b. Completing a comprehensive assessment of the consumer’s functional and cognitive capacity and limitations during a home visit;
c. Developing a care plan based upon the assessment;
d. Implementing the care plan by coordinating and arranging for services;
e. Following up and monitoring the plan to ensure that the care plan continues to meet the consumer’s needs;
f. Reassessing the client’s needs on a regular basis; and
g. Terminating case management services when appropriate.
⦁ Maintains complete client files and completes all required data collection forms and reports.
⦁ Participates in evaluation and quality assurance activities to determine the effectiveness of the Social Services programs as required.
⦁ Assumes responsibility for own professional growth and continuing education to upgrade case management skills; provides input to the Manager/Director in developing the training plan to meet individual as well as the case management staff’s training needs.
⦁ Participates in case conferences, in-service training and other meetings as required.
⦁ Networks with and conducts outreach to community-based organizations, other service providers, and families and caregivers; attends and makes presentations at community meetings and other appropriate venues to inform the community about the agency’s services.
⦁ Performs other duties as assigned.
Qualifications:
⦁ Bachelor’s degree in health, social work, counseling, psychology, gerontology, or related fields with extensive case management experience and some administrative/supervisory experience. A master degree is strongly preferred.
⦁ Knowledge, skills, and experience necessary to assess the consumer’s needs for services and to perform the core functions of case management.
⦁ Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.
⦁ Excellent communication and interpersonal skills.
⦁ Must be organized and able to multitask.
⦁ Able to work independently and in a team setting.
⦁ Bilingual and bi-literate in English and Chinese.
⦁ Must be able to travel via public transportation or personal vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
Skills Required
- Bachelor's degree in health, social work, counseling, psychology, gerontology, or related fields
- Extensive case management experience
- Some administrative/supervisory experience
- Excellent communication and interpersonal skills
- Bilingual and bi-literate in English and Chinese
What We Do
Self-Help for the Elderly is a private community-based non-profit organization. Our mission is to promote the independence, dignity and self-worth of seniors. We will achieve this by empowering seniors to help themselves and by providing a comprehensive range of multicultural and multilingual services. Founded in 1966, Self-Help offers a vast array of health care and social services to over 40,000 seniors and disabled adults annually in San Francisco, San Mateo, Santa Clara and Alameda counties. More than 90% of the agency’s clients are members of ethnic communities; and over 90% of Self-Help’s current staff is bilingual and bicultural in various Chinese dialects, Vietnamese, Tagalog, Spanish or Russian. All direct service staff are bilingual in at least one of the above languages and are culturally and linguistically competent to provide services to the target population. Self-Help for the Elderly has earned a reputation for employing and providing housekeeping jobs in San Francisco in the form of house cleaning services, commercial cleaning services, and job training programs. In addition, current customers have come to rely on their social services such as home health care, assisted living, hospice care, in-home care, home care assistance, senior care, adult day care, and elderly care. Proudly serving Richmond District, Sunset District, Chinatown, Nob Hill, San Mateo, Marina District, Pacific Heights, Mission District, Hayes Valley, Daly City and surrounding areas since 1966.
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