Case Management Assistant

Southeast. Always the right career direction.

Job Description SummaryThe Case Management Assistant provides secretarial support as well as other non-clinical support on resources for patients, families and walk-ins to facilitate effective and efficient operation of department functions. This requires the use of communication and interpersonal skills, computer data entry and retrieval, basic office procedures, patient interactions, managing patient records, assist with coordinating post hospital follow up and maintaining appropriate documentation.
Job Description

Essential Functions

• Manages all information obtained with strict confidentiality to safeguard patient information from use by unauthorized personnel.
• Screens incoming telephone calls and faxed correspondence, responds to inquiries and sends messages to appropriate staff in timely manner.
• Responsible for recording time and attendance functions within Case Management department as per Southeast Health Policy.
• Assists staff in distribution of community resources and educational material to patients/families.
• Provides Medicare Messages per Center for Medicare/Medicaid Services (CMS) requirements to hospitalized patients and maintains documentation of delivery in the electronic medical record. In event of appeal, would provide requested documents back to the Quality Improvement Organization (QIO) on file.
• Serves as Notary Public and provide service for patients pertinent to the hospital stay as well as to Southeast Health employees.
• Provides non-clinical updates to payers and other vendors such as discharge dates and authorization numbers via phone, fax or portals as requested.
• Assists with care coordination needs (i.e. follow up with complex referral, arrange non-medical transportation, etc.)
• Maintains proper documentation when assisting utilization review nurses and case managers.
• Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety

Supervised Positions

• None

Qualifications

Minimum Education Required

• High school diploma or equivalent

Minimum Education Preferred

• Completion of a Medical Terminology class

Minimum Experience Required

• One (1) years’ experience in medical environment such as physician’s office, hospital or nursing home.

Minimum Experience Preferred

• Two (2) to four (4) years working in a hospital
• Familiarity with healthcare or social services systems
• Knowledge of community resources and health services

Required Skills/Abilities

• Maintain current Notary Public status.
• Protects patient health information (PHI) and abides by   organization’s privacy policies.
• Demonstrates advanced computer skills (ability to generate reports, graph trends).
• Ability to prioritize work and meet deadlines.
• Ability to problem solve in a proactive, creative manner, using sound judgment based on factual information.
• Ability to receive and place a high volume of calls daily
• Willingly works cooperatively and collaboratively within and between departments to provide quality services.
• Demonstrates ability to work with patients, families, visitors, and co-workers regardless of race, gender, disease process, life-style, religious or cultural beliefs.
• Ability to effectively handle customer requests and/or concerns in a friendly, professional and timely manner.
• Ability to communicate effectively with individuals of various education levels via written and verbal formats
• Strong customer service skills.
• Data entry, filing and document preparation skills
• Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and attention to detail
• Ability to work independently within a team structure.
• Recognizes and employs team efforts to achieve departmental/organizational goals.
• Ability to respectfully follow the guidance and instructions of their designated authority.
• Working knowledge in Microsoft office Suite (Word, Excel Outlook)
• Demonstrates commitment to organizations five (5) priorities and Six Ground Rules
• Person in this position is required to understand, agree upon and follow our Six Ground Rules:
  • No excuses.
  • We are a team.
  • Bring up your ideas.
  • Poor performance will be addressed.
  • ‘That’s not my job’ is not acceptable
  • Manage Up

ShiftDayShift Details8:00 am - 4:30 pm
FTE1
TypeRegular
Join one of Forbes 500 best mid-sized employers in America.Equal Employment EmployerSoutheast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.