The Role
Provide clinical case management for women-led families in unstable housing: assess needs, set goals, develop action plans, coordinate program participation, liaise with community agencies, deliver crisis intervention, maintain client records, and track program outcomes to support employment and housing stability.
Summary Generated by Built In
Competition # 2026-294-HBCase Counsellor Specialist (2026-294-HB)Employment Type:Contract Hourly (End date: May 31, 2027), Bargaining Unit Work Hours:35 hours/week (Mon – Fri 9am-5pm)Work Setting:Hybrid – Opportunity to work remotely after orientation & training periodSalary:J- $37.38 per hourApplication Deadline:July 31, 2026, by 11:59 pm
Who We Are
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview – Case Management Program, Homeward Bound & Neighborhood Programs
Homeward Bound is an employment wrap around program that assists female-led families who are living in unstable conditions make a successful transition to sustainable employment, permanent housing and independent living for themselves and their children. The program includes many components including, career development and life skills, academic upgrading and computer training, and a college diploma program. There are also an internship component and access to sustainable employment opportunities. Homeward Bound also offers on-site childcare, family support, and an after-4 program for school aged children.
What You Will Do
Who We Are
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview – Case Management Program, Homeward Bound & Neighborhood Programs
Homeward Bound is an employment wrap around program that assists female-led families who are living in unstable conditions make a successful transition to sustainable employment, permanent housing and independent living for themselves and their children. The program includes many components including, career development and life skills, academic upgrading and computer training, and a college diploma program. There are also an internship component and access to sustainable employment opportunities. Homeward Bound also offers on-site childcare, family support, and an after-4 program for school aged children.
What You Will Do
- Uses professional case management practices and a variety of clinical modalities to perform case work duties which include assessment, goal setting and the development of action plans with clients, ongoing intervention, re-assessment, case termination, and follow up.
- Coordinates client participation in all aspects of the Homeward Bound program including, liaising with Community Colleges and academic upgrading providers to ensure participant enrolment and full participation in programs and on-the-job training experiences such as field placements and internships.
- Ensures that all clients prioritize meeting program goals and milestones.
- Responsible for ongoing liaising and coordination with Toronto Children Services and Toronto Employment and Social Services.
- Provides instrumental help to assist the women to resolve functional problems of daily living, to provide advocacy, and to facilitate access to appropriate support services such as health care, budget planning/financial management, and housing help.
- Identifies barriers to learning and refers participants to the appropriate source of support.
- Responds to emergencies and provides crisis intervention in addition to maintaining a caseload.
- Maintains client records in a centralized data base in accordance with program policy.
- Collects statistical data according to central and unit policies.
- Master of Social Work or Master’s Degree in related field. Candidates with BSW and related experience would also be considered.
- Registration with the Ontario College of Social Workers and Social Service Workers or its equivalent preferred.
- Minimum two (2) years related work experience with women who have experienced homelessness, violence, or related issues at a case management level, and employment planning and preparation work.
- Extensive experience in a variety of counselling modalities especially related to working with women who have experienced homelessness or domestic violence.
- Demonstrated case management and group facilitation skills.
- Strong knowledge of career planning and job search techniques.
- Provide on-going feedback to enhance employability of all clients
- Demonstrated intervention skills, including crisis intervention.
- Demonstrate an on-going self-reflection to ensure best practices in service delivery
- Social assessment skills.
- Knowledge and skills in conflict resolution.
- Well-developed and timely documentation skills
- Strong computer skills, including internet research.
- Knowledge of community development and skills in the use and referral to social resources.
- Collaboration and teamwork skills essential
- Able to work under pressure.
- Demonstrated experience working with clients from diverse communities.
- Understanding of anti-oppressive practices and trauma-informed approach.
- Lived experience as member of BIPOC community, or other experience of social identity intersectionality.
Skills Required
- Master of Social Work or Master's degree in related field (BSW with related experience also considered)
- Registration with the Ontario College of Social Workers and Social Service Workers (or equivalent)
- Minimum two (2) years related work experience with women who have experienced homelessness, violence, or related issues at a case management level
- Demonstrated case management skills (assessment, goal setting, action planning, reassessment, termination, follow-up)
- Employment planning and preparation experience, including career planning and job search techniques
- Crisis intervention and emergency response skills
- Well-developed and timely documentation skills and centralized client record management
- Strong computer skills, including internet research and use of databases
- Group facilitation skills
- Understanding of anti-oppressive practices and trauma-informed approach
- Knowledge of community resources and ability to refer and liaise with external agencies
- Demonstrated experience working with clients from diverse communities and collaboration/teamwork skills
- Lived experience as a member of a BIPOC community or other intersectional social identity
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The Company
What We Do
WoodGreen Community Services is one of the largest social service agencies in Toronto, dedicated to enhancing self-sufficiency, promoting well-being, and reducing poverty through innovative solutions to critical needs. Serving over 40,000 residents annually, the organization provides a comprehensive range of integrated community services, including affordable housing, employment support, financial counselling, child care, and mental health services to help vulnerable individuals and families thrive.
