Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Supporting the Pennsylvania Center of Excellence (COE)
Full-Time | Benefits Included | Remote (Pennsylvania Preferred)
Join a Team That Makes a Difference & Make a Meaningful Impact as a COE Case CoordinatorAre you passionate about helping individuals navigate their recovery and wellness journey? Pyramid Healthcare is seeking a dedicated Remote Center of Excellence (COE) Case Coordinator to join our growing Client Support team. In this role, you will coordinate care, advocate for clients, facilitate connections to critical health and social services, and support individuals and families throughout treatment and recovery.
As a key member of our multidisciplinary team, you will ensure clients receive coordinated, effective, and compassionate care while helping remove barriers to treatment, recovery, and long-term success.
Why Join Pyramid Healthcare?
- 100% Remote opportunity
- Opportunity to make a direct impact in behavioral health and addiction recovery
- Collaborative, mission-driven culture
- Professional growth and development opportunities
- Meaningful work supporting clients and families through recovery
- Team environment built on Integrity, Dedication, Collaboration, and Passion (CORE Values)
Client Care Coordination
- Coordinate client appointments, schedules, aftercare planning, and treatment-related meetings.
- Monitor client progress and collaborate with the treatment team to address emerging needs.
- Develop, facilitate, and monitor individualized care plans.
- Conduct client and family orientations alongside clinical staff.
- Provide ongoing case management support to clients and families.
Care Navigation & Advocacy
- Connect clients with community resources, healthcare providers, transportation services, and aftercare support.
- Ensure clients have access to a full continuum of traditional and non-traditional services.
- Assist with referral coordination and provider communication throughout treatment.
- Support recovery engagement initiatives using assessment data and individualized client needs.
Documentation & Compliance
- Verify completion of admission documentation, consents, and required records.
- Maintain accurate client records and documentation in accordance with federal, state, and accreditation standards.
- Protect confidential client information and maintain HIPAA compliance.
- Complete required organizational and regulatory trainings.
Cross-Functional Collaboration
- Communicate regularly with referral sources, community providers, family members, legal representatives, employers, and internal treatment teams.
- Participate in treatment team meetings and case reviews.
- Collaborate with outreach and marketing teams to strengthen community provider relationships.
Education & Credentials
- Master's degree from an accredited college or university in Social Work, Psychology, Counseling, Nursing, Chemical Dependency Studies, or a related behavioral health field
- Addiction counseling certification preferred.
- Level of Care Assessment experience or ability preferred.
Experience
- Experience in behavioral health, mental health, substance use disorder treatment, recovery support services, or case management.
- Experience facilitating individual, family, or process groups preferred.
- Treatment planning and care coordination experience preferred.
Skills for Success
- Strong verbal and written communication skills
- Exceptional relationship-building and client engagement abilities
- Clinical assessment and critical thinking skills
- Crisis intervention and problem-solving capabilities
- Knowledge of behavioral health, addiction treatment, and community resources
- Strong organizational and documentation skills
- Ability to manage multiple priorities in a remote environment
- Understanding of state, federal, and accreditation requirements for behavioral healthcare services
Ideal Candidate
You thrive in a fast-paced healthcare environment, are passionate about helping people achieve recovery and wellness, and excel at coordinating services across multiple providers and systems of care. You enjoy building relationships, advocating for clients, and ensuring every individual receives the support needed to achieve lasting success.
Apply Today
If you're seeking a rewarding remote behavioral health case management career where you can support individuals through recovery, improve access to care, and make a lasting impact, we encourage you to apply for our Remote Center of Excellence (COE) Case Coordinator position today.
***Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state‑mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting‑body regulations.***
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards for Full-Time Positions:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
Skills Required
- Master's degree in Social Work, Psychology, Counseling, Nursing, Chemical Dependency Studies, or related behavioral health field
- Experience in behavioral health, mental health, substance use disorder treatment, recovery support services, or case management
- Strong verbal and written communication skills
- Clinical assessment, crisis intervention, and critical thinking skills
- Knowledge of behavioral health, addiction treatment, and community resources
- Strong organizational and documentation skills; maintain HIPAA compliance and regulatory documentation
- Ability to manage multiple priorities in a remote environment
- Pass criminal background check, drug screening, and any required state-mandated clearances
- Addiction counseling certification
- Level of Care Assessment experience or ability
- Experience facilitating individual, family, or process groups
- Treatment planning and care coordination experience
What We Do
Founded in 1999, Pyramid Healthcare is a behavioral healthcare provider specializing in addiction recovery and mental health treatment for adults and teens. They operate over 80 active facilities and six schools across the eastern United States, offering a comprehensive continuum of care that includes medical detoxification, residential treatment, partial hospitalization, and outpatient services.
