At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful?
We are looking for full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every client they serve. As a Case Consultant, you will be the first voice our clients hear when they reach out for help — often in the midst of challenging and emotionally charged circumstances. You will provide reassurance, guidance, and a steady presence from the very first point of contact.
The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. We are seeking individuals with open availability who are flexible and willing to work shifts within our operational hours, including weekends.
If you are driven by compassion, thrive in a people-first environment, and are looking for a career that is as rewarding as it is impactful — we want to hear from you.
Compensation
- $18.00 per hour
- $250 Sign-On Bonus (awarded after 90 days of employment)
Responsibilities
- Serve as the first point of contact for prospective clients calling into the firm, conducting consultations to assess how we can best support their needs.
- Gather and accurately document information pertaining to potential cases.
- Schedule follow-up appointments and coordinate callbacks with prospective clients.
- Distribute and collect signed retainer agreements via email and text.
- Manage a combination of inbound and outbound calls with professionalism and care.
- Address and resolve client concerns in a timely, respectful, and solutions-oriented manner.
Qualifications
- High school diploma or GED required; college experience preferred.
- Strong critical thinking and comprehension skills, with the ability to assess situations quickly and accurately.
- Excellent written and verbal communication skills, including the ability to type a minimum of 35 WPM while navigating multiple software applications simultaneously.
- Comfortable working in a dynamic, fast-paced environment and adapting to shifting priorities with composure.
- A collaborative team player who is equally effective and self-motivated when working independently.
- Consistently reliable, dependable, and accountable.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
Skills Required
- High school diploma or GED
- Strong critical thinking and comprehension skills
- Excellent written and verbal communication skills
- Ability to type a minimum of 35 WPM
- Comfortable in a fast-paced environment
- Reliable and accountable
What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured. Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved. This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history. Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve. With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone. All law firms are not the same. There’s only one Morgan & Morgan.
