Case Consultant - CSR

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

• $18.00 per hour
   
• $250 Sign-On Bonus eligible after 90 days of employment
   
• Career development and growth opportunities within one of the nation's fastest growing law firms
   
• A supportive team culture that truly feels like family
  

• Serve as the first point of contact for clients reaching out during challenging and often traumatic situations — your presence and compassion set the tone for their entire experience with our firm
   
• Conduct thorough client consultations to determine how Morgan & Morgan can best serve them

• Schedule follow up appointments and callbacks for potential clients

• Guide potential clients through the process of retaining our firm's services by clearly explaining next steps and obtaining signed retainer agreements
   
• Handle a high volume of both inbound and outbound calls in a fast-paced environment

• Resolve client concerns with professionalism, patience, and genuine care

• Navigate multiple software systems simultaneously while maintaining accuracy and focus
  

• A genuine passion for helping people — not just professionally but personally. You care about people and it shows
   
• Active listening skills — you hear not just what is being said but what is being felt
   
• Empathy and emotional intelligence — you can meet someone where they are even when the conversation is hard
   
• Ability to thrive under pressure — you stay calm, focused, and solutions oriented when things get busy
   
• Critical thinking — you can assess situations quickly and make smart decisions on the fly
   
• Strong computer and navigational skills — comfortable moving through multiple systems with ease
   
• Adaptability — you welcome change and pivot with a positive attitude when priorities shift
   
• Reliable and dependable — your team and your clients count on you, and you show up for them every time
   

• High school diploma or GED required — college experience preferred
   
• Prior customer service, healthcare, legal, or social services experience is a plus
   
• Ability to type a minimum of 35 WPM with strong written communication skills
   

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.