Case Assistant

Description

POSITION TITLE: Case Assistant - Nevada

CLASSIFICATION:  Non-Exempt 

DEPARTMENT:  TANF

SUPERVISOR: Site Manager or Designee

GRADE: NE10 $19.36 ($40,270) - $29.04 ($60,405) 

Under direct supervision, the Case Assistant is responsible for performing varied technical work in determining eligibility of applicants and continued eligibility of recipients of Temporary Assistance for Needy Families (TANF) through interactive interviewing, data collection, verification and research, and data review and analysis for new and ongoing clients. The Case Assistant is also responsible for performing clerical and support services work such as answering telephones, fielding questions from recipients, scheduling appointments, and creating and maintaining files. Maintains confidentiality of all privileged information.

Essential Duties & Responsibilities:

· Explains the Native TANF application process, procedures and services to clients. 

· Answers questions from existing and potential clients regarding program policy and procedures.

· Conducts intake appointments with new clients to ensure the completeness of applications.

· Follows up with governmental agencies, schools and other tribes to ensure the accuracy and timely submittal of required forms and documents.

· Inputs and extracts data from electronic information systems. 

· Reviews criteria for determining the threshold of eligibility for pending cases.

· Computes benefits for which a client is eligible.

· Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor. 

· Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.

· Assists in creating files for new clients, maintains records of contacts. 

· Prepares correspondence, reports, memos, forms, directories, and other documents and communications from drafts or verbal instruction as requested.

· Establishes and maintains an effective filing and retrieval system.

· Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.

· Photocopies, collates, distributes, and files documents in a timely manner within established procedures.

· Maintains inventory of office supplies.

· Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications:

· Knowledge of modern office practices, procedures, and equipment.

· Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

· Knowledge of records management and basic accounting procedures.

· Ability to travel as needed.

· Ability to communicate effectively in the English language both verbally and in writing.

· Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

· Ability to represent the organization in a professional manner, building respect and confidence.

· Ability to maintain confidentiality.

· Ability to handle multiple tasks and meet deadlines.

· Ability to carry out instructions furnished in verbal or written format.

· Ability to work independently with minimal supervision.

· Skill in operating business computers and office machines in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The employee occasionally is required to operate a motor vehicle.

Work Environment:

Work is generally performed in an office setting with a moderate noise level. 

The Washoe Tribe of Nevada & California requires a background check of each new hire for employment purposes. Therefore, all conditionally offered positions will be subject to the following:

• Negative alcohol and drug screen
• Meet requirements of Public Law 101-630
• Must be insurable under the Washoe Tribe’s driving policy 

Requirements

Minimum Qualifications:

· High School Diploma or GED plus three years experience in the field of human services 

or social services; or equivalent combination of education and experience. 

· Must possess a valid California or Nevada driver’s license at the time of employment.