We are seeking a Case Aide to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Case Aide plays a vital supportive role within health care and social assistance settings by assisting case managers and social workers in delivering comprehensive member services. This position focuses on facilitating communication between members and service providers, ensuring that members' needs are accurately documented and addressed. The Case Aide helps coordinate appointments, gather necessary documentation, and provide direct support to members to enhance their access to resources and care. By maintaining detailed records and monitoring member progress, the Case Aide contributes to the overall effectiveness and efficiency of case management teams. Ultimately, this role is essential in promoting positive member outcomes through organized, compassionate, and proactive assistance.
Minimum Qualifications:
- High school diploma or equivalent.
- Basic knowledge of social services and health care systems.
- Strong organizational and communication skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Proficiency in using standard office software and communication tools.
Preferred Qualifications:
- Associate degree or coursework in social work, psychology, or a related field.
- Experience working in a health care or social assistance environment.
- Familiarity with case management software and electronic health records.
- Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
- Training in crisis intervention or member advocacy.
Responsibilities:
- Assist case managers and social workers in organizing and maintaining member files and documentation.
- Communicate with members to schedule appointments, provide reminders, and offer basic information about available services.
- Support members in completing necessary forms and applications for services and benefits.
- Monitor member progress and report any changes or concerns to the case management team promptly.
- Coordinate with external agencies and service providers to facilitate member access to resources.
- Maintain confidentiality and adhere to all relevant privacy regulations and organizational policies.
- Participate in team meetings and training sessions to stay informed about program updates and best practices.
Skills Required
- High school diploma or equivalent.
- Basic knowledge of social services and health care systems.
- Strong organizational and communication skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Proficiency in using standard office software and communication tools.
- Associate degree or coursework in social work, psychology, or a related field.
- Experience working in a health care or social assistance environment.
- Familiarity with case management software and electronic health records.
- Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
- Training in crisis intervention or member advocacy.
What We Do
Independent Living Systems, LLC, offers a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid and Dual-Eligible Market. Independent Living Systems has been an industry leader in managing home and community-based programs for over 16 years. Leveraging ILS’ award winning technology platform, ILS provides assistance beyond the clinical realm at every stage of care from hospitalization to the treatment of chronic illnesses to personalized care management including nutritional support. As one of the country’s leading providers of Nutritional Support Services and medically tailored meals, ILS provides nutrition counseling and home delivered meals for individuals transitioning from acute settings to the home as well as for those combatting the effects of one or more chronic diseases. In partnership with health plans, providers, hospitals, and pharmaceutical and medical device companies, ILS provides solutions aimed at improving health outcomes while rebalancing costs. ILS’ suite of products and services include: MLTSS - Managed Long-Term Services Supports Suite of solutions including assessments, care management, and coordination of home and community-based services, care planning, and back-office support CCM - Comprehensive Care Management A streamlined solution for ongoing care management and care optimization targeted towards special needs populations and special needs plans Meals and Nutrition One of the nation’s largest nutritional providers delivering consistent, high-quality therapeutic meals to elderly and at-risk populations TPA – Third Party Administration A fully integrated business and technology offering to support all administrative and financial reporting requirements of health plans and risk bearing entities MSO – Management Services Organization Population and provider-based interventions to address utilization and monitor unit costs of services For more information please contact us via email at [email protected].
