CASE AIDE

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Lutheran Services Carolinas (LSC) is a mission-driven nonprofit organization dedicated to serving individuals and communities across North and South Carolina. Founded in 1960, LSC provides a wide range of services for children, families, and seniors through compassionate care, innovative programs, and community partnerships. Guided by a commitment to dignity, respect, and service, LSC strives to empower those we serve and make a meaningful difference in the lives of others.

One of LSC's Child and Family communities is seeking a part-time Case Aide to support Refugee Services programs.

• Part-time
• $19.23 - $22.12 per hour
• Hybrid work environment
• Career Advancement Opportunities
• Tuition Assistance and Scholarship Opportunities

The Case Aide provides essential technical and administrative support to Case Managers and Employment Specialists within the Refugee Services program. This position helps ensure the timely and efficient delivery of services by assisting with documentation, data entry, referrals, research, file management, and other administrative duties. The Case Aide plays a critical behind-the-scenes role in supporting refugee families while helping maintain compliance with funder and grant reporting requirements.

• Assist Case Managers and Employment Specialists with administrative tasks, reports, referrals, and data entry.
• Maintain organized, accurate records to support compliance with funder and grant reporting requirements.
• Prepare and manage client files, documentation, and program records.
• Provide logistical and administrative support to ensure timely and efficient service delivery.
• Assist with research and coordination of services with government agencies and community partners.
• Support overall refugee resettlement program operations through technical and administrative assistance.
• Collaborate with teammates to ensure quality services for refugee clients and families.
• Assist with airport pickups and transportation needs when necessary.
• Perform other duties as assigned by the Refugee Services Coordinator.

• High School Diploma or GED required.
• Bachelor's degree in Social Work, Sociology, Human Services, or a related field preferred.
• Equivalent combinations of education and experience may be considered.

• Previous work experience in refugee resettlement, social services, human services, or related direct service fields preferred.
• Interest in refugee resettlement and serving diverse populations strongly desired.

• Proficiency with computers and Microsoft Office applications.
• Strong organizational and record-keeping skills.
• Excellent teamwork and collaboration abilities.
• Comfortable working with multicultural teams and diverse populations.
• Ability to work independently with minimal supervision.
• Demonstrated maturity, flexibility, initiative, and creativity.
• Strong communication and interpersonal skills.
• Ability to think systemically and solve problems effectively.
• Ability to maintain confidentiality and professionalism.

• Valid driver's license required.
• Current vehicle insurance required.
• Reliable personal transportation required.
• Ability and willingness to transport clients in a personal vehicle when needed.

• Hybrid work environment consisting of office-based and remote work.
• Frequent computer use and administrative responsibilities.
• Ability to move throughout office and community locations.
• Local travel required for client support and program activities.
• Occasional airport pickups for newly arriving clients.
• Ability to work effectively in a fast-paced, multicultural environment.

At LSC, you'll help support refugee and immigrant families as they build new lives in North and South Carolina. By providing critical administrative and program support, you'll play an important role in helping clients access services, achieve stability, and successfully integrate into their communities.

If you are organized, compassionate, and passionate about serving others, we encourage you to apply today.

Lutheran Services Carolinas is an Equal Opportunity Employer.