Case Administrator

SummaryWe're Overdales Legal. You may not have heard of us, so let us introduce ourselves.
You may not know us, but our reputation is growing. As an SRA regulated law firm. We're one of the largest providers of specialist debt Litigation services in the UK, and it's our aim to have the most integral, efficient, cost effective litigation capability in the industry. Every year, we maximise the liquidation of unpaid debts whilst providing a safe pair of hands for customers and clients alike.
We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.Job Description

Our solicitors are busier than ever so they need a helping hand. As a Legal Case Administrator, you'll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you'll draft correspondence and legal documents, paying keen attention to detail.

Key responsibilities:

• Dealing with various types of correspondence, court documents and third parties.
• Follow and adhere to the litigation process highlighting any urgent Court documentation.
• Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
• Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
• Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
• Respond to escalated issues from Client's customers as required in accordance with regulations, procedures, policies and client's service level agreements ensuring all deadlines are met.
• Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
• Adhere to the SRA & FCA regulations.

What do we need from you?
In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You'll also be helpful and respectful towards clients and our team. It will help if you can express yourself well both face to face and in writing. Clear communication is key, along with a fair, professional attitude. If that sounds like you – and you have GCSEs (or equivalent) – there could be a place for you, here in the friendly Lowell team.

How do we say thank you?

• A competitive salary and annual pay reviews
• A annual bonus for a job well done 3% flexible benefits; whether you're into fitness or extra holidays, there's something for you.
• Our on-site subsidised restaurant serves great food all day.
• Cancel your gym membership we have one on site – it's free!

Once you get here, you'll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop.