The Role
Manage sampling client accounts on a 12-month fixed-term contract: respond to client inquiries, coordinate with Sales and Customer Success, deliver targeted platform demonstrations, process scope and contract adjustments, de-escalate high-friction situations, and track account issues and milestones to keep projects on schedule.
Summary Generated by Built In
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Bazaarvoice is seeking a CAS Account Manager to support the management of our Sampling Clients.
Please note, this role is a 12 month Fixed-Term contract.
What you will do:
- Respond efficiently to incoming client inquiries and issues, turning challenging situations into positive, successful experiences.
- Partner closely with Sales and Customer Success teams to address client requests, keep internal stakeholders aligned, and ensure a seamless service experience.
- Conduct targeted platform demonstrations and walkthroughs for clients who need extra guidance after using standard self-service onboarding resources.
- Act as a dependable point of contact, setting clear and realistic timelines with both internal teams and external clients during the resolution process.
- Process essential scope and contract adjustments based on client’s sampling goals.
- De-escalate high-friction client situations- including retention risks and dissatisfaction- while confidently addressing queries with professionalism.
- Track ongoing account issues and milestones, identifying potential roadblocks early and implementing swift solutions to keep client projects on schedule.
Who you are:
- Fluency in English (both written and spoken) is required.
- Positive, self-starter attitude with a knack for creative problem solving.
- Customer-centric - you keep the best interest of clients in everything you do.
- Exceptional communication skills (oral and written).
- Skillful in time management, organization, and prioritization.
- Sufficient in meeting deadlines and expectations with minimal supervision.
- Fire in the belly - we hire people who bring passion to their work and their team.
- Bachelor’s Degree and 1-2 years of experience in account management, client success, marketing and/or social media preferred.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our EMEA Life Page to meet our regional teams and see what life is like in our local offices.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: A background check will be part of the hiring process. This will be done with your consent and will only include information relevant to the job.
Skills Required
- Fluency in English (written and spoken)
- Exceptional oral and written communication skills
- Customer-centric mindset
- Positive, self-starter attitude and creative problem solving
- Time management, organization, and prioritization skills
- Ability to meet deadlines and work with minimal supervision
- De-escalation and conflict-resolution skills for high-friction client situations
- Bachelor's degree
- 1-2 years experience in account management, client success, marketing and/or social media
- Experience conducting platform demonstrations or walkthroughs
- Willingness to consent to a background check
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
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The Company
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
