CARWASH - MANAGER - ST AUGUSTINE AREA

JOB SUMMARY:

The GATE Express Wash Manager ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests.  Provide leadership and direction to ensure we exceed customer expectations in service, cleanliness, and equipment knowledge and repair. The Site Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals. Furthermore, the manager’s leadership should provide direction to maximize profits and sales to control expenses.  Manage employees through training and development, evaluations, disciplinary actions, and terminations in accordance with company policy.  Perform regular equipment inspections and maintain equipment.

REQUIREMENTS:

• Must successfully complete a pre-employment drug screening and background check
• Must have a high school diploma or equivalent
• Must have a valid driver’s license
• 1-2 years of supervisory experience preferred
• Must have excellent verbal and written communication skills.
• Must have the ability to prioritize tasks, delegating when appropriate.
• Must be able to work a flexible schedule including weekends, holidays, and split shifts
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
• Must be detail-oriented and have strong organizational skills 
• Must be able to operate a computer
• Must be able to stand for extended periods of time
• Must be able to lift, carry, and move up to 50 pounds
• Must be able to bend, kneel, stoop, and reach (including overhead)
• Must have adequate strength, balance, and coordination to perform essential functions
• Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside
• Must have at least one year in a prior management position or equivalent experience.

Must be an effective leader and capable of controlling operations, sales, and maintenance.  Candidate must able to perform all duties of Express Wash Associates, Team Leaders, and Assistant Managers, including but not limited to:

• Operating the Express Wash kiosk, credit card machines, and computer systems
• Efficiently and safely guide vehicles through the car wash
• Continuously maintain and repair car wash equipment
• Performing preventative maintenance and minor repairs on car wash equipment within skill level
• Maintaining a high level of cleanliness and organization at the facility
• Knowledgeable of store inventory

• Must be able to work a flexible schedule including weekends, holidays, and split shifts including but not limited to ensuring full coverage for the site being ‘on call’ as needed
• Arrive to work on time, consistently
• Upon entering the property, arrive in proper uniform, crisp, clean and in good repair.  Wear safety goggles and non-slip shoes when necessary
• Hair must be clean and cut in a becoming style; management has final approval
• Attend all required training, safety courses, office and departmental meetings
• Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
• Safely and properly handle chemicals
• Become proficient on all appropriate equipment and safety features including using required PPE when applicable
• Maintain and contribute to a positive and supportive team environment
• Coach team members to improve performance and increase the number of tasks every team member can perform and also ensure compliance with all policies and procedures through regular meetings and training
• Supply support to staff to resolve issues when not on site to ensure timely and quality assurance.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Must maintain the Employee Development/Training Program and tracking or progression
• Conduct employee disciplinary action through documentation in the employee’s performance evaluation, and terminations in accordance with policy and guidance from your supervisor and/or Human Resources including a timely acknowledgment or response to corporate email requests.
• Ensure the personnel’s uniforms are neat and clean in appearance
• Supervise operations and encourage maximum sales through excellent service, expense control, and operating costs
• Perform bookkeeping procedures including shift check-off; daily station reporting and inspections; bank deposit preparation; and analyze reports and transmit daily reports and other pertinent data to the Corporate Office
• Maintain carwash site by promoting effective vendor relationships including placing orders for chemicals and supplies for the facility.
• Continually evaluate and react to performance issues
• Able to follow closing procedures
• Provide excellent customer service.  Expeditiously resolve issues involving guest inquiring, complaints, and compliments, as well as disgruntled employees and employee relations
• Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash
• Collaborate with Site Managers to ensure customer and division quality requirements are set for assigned locations.
• Ensure completion of interior and exterior housekeeping during the assigned shift, including but not limited to: maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensure the cleanliness of all areas throughout the day
• Must maintain frequent communication with supervisor so they can provide quality assurance.
• Conduct daily preventative maintenance according to program schedule on days and shifts managed.  Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly.
• May involve some exposure to automobile vapors and other automobile fluids/chemicals. PPE will be provided.