Caretaker 111

Summary

Caretakers are integral to the success of our communities and play a key role in maintaining high levels of guest and resident satisfaction. Caretakers are largely responsible for “first impressions” by keeping all interior and exterior common areas and available units of the community clean, pleasant and well maintained. The Caretaker III is responsible for cleaning and office leasing as assigned by the Property Manager.

Essential Job Functions, Duties, and Responsibilities

• Maintain clean and orderly lobbies, office areas, elevators, entryways and hallways, including window and floor washing, dusting light fixtures, mailboxes, vacuuming area rugs and hallway carpet

• Assist with leasing duties including conducting tours, complete paperwork and other administrative duties

• Assist with property marketing and advertising needs

• Assist with lease renewals, inspections, and communication with residents

• Maintain laundry and storage rooms in pristine condition, including wiping down washers, dryers, and laundry tubs

• Replace light bulbs in the lobbies, elevators, entryways, hallways, or stairwells when necessary.

• Clean vacant apartments, and prepare them timely for the next resident

• Empty all trash receptacles as scheduled and keep grounds free of debris, including the areas in and around dumpsters

• Keep sidewalks shoveled in the winter, and add salt to remove ice when necessary

• Perform any necessary repairs to improve the overall quality of the property

• Responsible for the care, maintenance, and inventory of all supplies and equipment owned by the property and/or management company

• Tackle heavy cleaning jobs upon request

• Notifies supervisor of any resident or safety issues such as maintenance needs, resident issues or changes

• Accurately complete paperwork such as service request and timesheets

• Must wear uniforms, if provided by Employer, during all work hours

• Interact positively with residents to maintain high levels of resident satisfaction

• Demonstrate strong professionalism and integrity as a representative of the community

• Contribute to cleanliness and curb appeal of the community

• Comply with all industry Fair Housing rules and regulations

• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times

• Other duties as assigned by Property Manager

Required Skills and Qualifications

• Capable of performing the essential functions of the job, with or without reasonable accommodations

• Ability to understand and communicate written and verbal directions

• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours

  • Ability to work nights and weekends, upon request

  • Must be able to work overtime as needed

  • Required to work on an on-call basis

  • Must be available on the last and first day of the month for turns

• Outstanding customer services skills

• Well organized with excellent attention to detail

• Aptitude to work independently with excellent time management skills

Education and Experience

• High School Diploma or GED Equivalent

• Prior experience in housekeeping, caretaking or janitorial experience is preferred

• Fluent in English, verbal and written

Tools

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.

Supervisory Responsibility

This position does not have any supervisory responsibilities.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Fair Housing

It is the policy of the Community to adhere to the requirements of all federal, state, and local privacy, property and civil rights laws, including Title VIII of the Civil Rights Act, commonly known as the “Fair Housing Act.” The Fair Housing Act establishes federal policy for providing fair housing throughout the United States and is intended to assure equal housing opportunities for all citizens. Consistent with the law, it is the policy and commitment of the Community to ensure that fair and equal housing opportunities are granted to all persons in housing and rental opportunities regardless of race, color, religion, gender, sexual orientation, and marital status, status with regard to public assistances, familial status, national origin, or disability. This will be accomplished through employee awareness of legal requirements, along with ongoing training and instruction. All employees are expected to follow the Community’s policies and the law regarding fair housing.

Working Conditions

This position will be required to work more than 40 hours per week, and on any day, including but not limited to weekends and holidays as necessary. While performing the duties of the job, the employee works in indoor and outdoor weather conditions, including inclement weather. The noise level of the environment is usually moderate. This position is subject to callback during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time.

By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.

$19-$20