CareNav+ Account Management Senior Advisor - Evernorth - Hybrid

Position Summary
The Account Management Senior Advisor for the Evernorth CareNav+ product, is the strategic relationship lead for a complex set of CareNav+ clients specific to the Evernorth suite of navigation and Health, Wellness, and Incentive (HW&I) solutions in which they participate.  This position will require deep strategic relationship management capabilities both internally and externally.  Integral to the role will be coordinating with other enterprise account teams, including Express Scripts and Cigna (as applicable).  Additionally, this position will require deep relationship building and coordination externally, with assigned clients, their ecosystem of vendors, and their consultant partners.  Key responsibilities for the CareNav+ Senior Advisor will include:

• Responsible for client retention, customer satisfaction and achieving corporate goals relative to their book of business
• Management of the overall client contract including renewal responsibilities
• Responsibility for the development of the client-specific CareNav+/HW&I strategic plans including the communication of newly released product capabilities to the client and their consultant partners. 
• Lead in communicating the CareNav+ product roadmap to the clients and their consultant partners as well as collecting external product feedback to share back with internal Evernorth CareNav+ product partners
• Lead in documenting and managing new client vendor integration requests and prioritizing those requests with Evernorth CareNav+ product partners
• Lead for strategic meetings scheduled with the clients according to their timing preferences both virtually and onsite
• Lead for quarterly CareNav+ program reviews with each client
• Responsible for partnering with the CareNav+ Care Guide Client Account Support Advisor to ensure that member services support meets and exceeds client expectations

The Senior Advisor serves as the client expert and a resource for others within the organization. They share best practices to contribute to development of others and provide forward-thinking leadership designed to move the business forward and lead projects/corporate initiatives.

Essential Functions
Sales Ability/Selling: Uses influence & persuasion to gain the support & commitment of others. Advocates and uses relationship building to obtain support. Convinces others to take action. Negotiates skillfully in tough situations. Responds effectively to positions/reactions of others. Efficiently & effectively sells solutions. Uses structured training to educate and influence clients, customers, & consultants.
 

Maximizes Results: Systematically manages accounts to maximize results. Consistently meets or exceeds targets through personally controlling the critical aspects of the sales and delivery processes. Leads & coordinates overall team effort. Driven to win customers’ attention and treats their business as an honor, never letting them feel taken for granted. Produces by increasing profitable sales to existing accounts. Concentrates on finding avenues to generate increased sales from established accounts.

Uses broad knowledge of multiple business areas and the marketplace to advance the organization's goals. Knows how the business works and how organization makes money. Keeps up with current and possible future policies, practices, innovations, and trends in the organization, with the competition, and in the marketplace. Conducts/Uses financial analysis to generate, evaluate, and act on strategic options and opportunities. Has clinical knowledge and can apply understanding in interactions with clients.
 

Customer Focus: Builds strong customer relationships & delivers customer-centric solutions. Gains insight into customer needs and helps ensure a better member experience. Identifies opportunities to benefit the customer. Builds/Delivers solutions that meet the customer's expectations. Builds and maintains effective customer relationships. Balances short & long term relationship needs to effectively execute renewal strategy & organic growth. Gains the confidence & trust of others through honesty, integrity, authenticity, & reliability.

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Is effective in a variety of communication settings. Attentively listens to others and adjusts message as needed. Adjusts to fit the audience and the message. Provides timely and accurate information to others. Promotes customer relations by soliciting feedback both internally and externally. Proactively anticipates communication needs in order to remove ambiguity.

Manages Complexity: Makes sense of complex, high quantity, & sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations. Acquires data from multiple sources and collaboratively works cross functionally when solving problems and creating solutions. Uncovers root cause of issue. Evaluates risks/benefits of different solution options. Anticipates & balances the needs of multiple stakeholders, recognizing & addressing different communication styles. Secures & deploys resources effectively & efficiently.
Qualifications

• 8+ years of relevant experience with Bachelor’s degree or Master’s degree with 6+ years relevant experience.
• Strong PC skills including Microsoft Word, Excel, and PowerPoint; Working knowledge of financials.
• Strong Project management skills.
• Superior verbal and written communication and presentation skills.
• Ability to negotiate, lead others, organize, analyze and interpret information.
• Ability to travel as needed to meet goals.

About the Department
As a member of the Sales and Account Management team, you will serve as the face of Evernorth for our clients. When team members aren’t out winning new business, they are focused on managing relationships and retaining current clients

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.