Career Support Specialist RESEA

Job Summary:
The Career Support Specialist administers services for the Reemployment Services and Eligibility Assessment (RESEA) program which targets Unemployment Insurance (UI) claimants who are most likely to exhaust benefits and be in need of reemployment services.  The Career Support Specialist – Reemployment is responsible for engaging UI claimants to provide an array of resources that support reemployment.  Staff will also connect UI claimants with career services, including co-enrollments in the Workforce Innovation and Opportunity Act (WIOA) program, as appropriate.

Essential Functions:

• Conduct outreach to eligible UI claimants to notify them of the requirement to report in person to a WFS Cameron center to receive an orientation of WFS Cameron services and register in WorkInTexas (WIT)
• Conduct UI eligibility assessment and referral to adjudication, as appropriate, if an issue or potential issue(s) is identified.
• Provide labor market and career information that addresses the claimant’s specific needs.
• Enroll UI claimants in Wagner-Peyser funded Employment Services.
• Develop or revise a tailored individual reemployment plan that includes work search activities, accessing services provided through a WFS Cameron center or using self-service tools, and/or approved training to which the claimant acknowledges agreement; and
• Provision of at least one additional career services, such as:
  • Referrals and coordination with the workforce activities, including the WIOA Dislocated Worker program;
  • Labor Exchange, including information about in-demand industries and occupations and/or job search assistance;
  • Information about the availability of supportive services;
  • Information and assistance with financial aid resources outside of those provided by WIOA;
  • Financial literacy services; or
  • Career readiness activities, including assistance with resume writing and/or interviewing.
• Review WIT applications for completeness and quality; provide technical assistance on WIT, as needed.
• Refer and guide applicants to suitable employment.
• Maintain customer data and documentation in WIT.

Other Functions:

• Monitor center customer flow and assist visitors appropriately.
• Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

• Two years of full-time qualifying experience in gathering information, interviewing, or counseling; in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in direct social work; in eligibility determination; or in workforce development programs.  Fifteen semester hours of accredited college work may be substituted for each six months of required experience.
• Must have good computer skills, including experience with MS Office suite
• Must have excellent verbal and written communication skills, demonstrated customer service skills.
• Must be able and willing to work remotely as needed.

Preferred:
Previous experience with WIT software system.
Bilingual (English/Spanish).

Physical Demands:

• Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
• While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.
• Frequent typing, writing, bending and twisting.
• Must be able to lift up to 10 pounds.

Work Environment:
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.

Compliance Agreement:
I have read the above, and understand that it is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities or requirements. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I also understand that my job description is subject to change and that this description does not preclude my supervisor's authority to add or change duties or responsibilities.