Career Services Program Manager

Pay Range Minimum

JOB SUMMARY:

The Program Manager of the Centralized Job Center (CJC) is responsible for running Goodwill’s Centralized Job Center in San Francisco, which is an America’s Job Center of California (AJCC). The position leads a team and the strategic direction of CJC with the goal of providing job placement, training, barrier removal, and retention services to clients.

This position will be overseeing a team providing intensive career coaching support, assessments, and job placement services to dislocated workers, people seeking retraining, and others starting work for the first time. Other responsibilities will include managing program performance, growing our program’s footprint, building strong partnerships with community-based organizations, local and state government agencies, and industry leaders. They will also develop and cultivate public and philanthropic partnerships within the Office of Workforce Development in San Francisco that support Goodwill’s mission. This position will collaborate closely with the Mission Advancement leadership team and reports to the Director of Career Services.  

RESPONSIBILITIES:

• Recruit, hire, and supervise a diverse team of direct service staff at the CJC  
• Train staff on best practices and Goodwill processes to improve service delivery to clients and partners
• Assign and audit Career Advisor caseloads and conduct regular check-in to ensure compliance standards for client flow are met for enrollment, job placement & training, and retention
• Identify and create opportunities for professional development and growth for staff
• As a member of Goodwill’s Mission Advancement Leadership Team, accurately present issues that impact your ability to achieve maximum results, provide recommendations, problem solve and implement solutions to achieve outcomes.
• Oversee all grant contracts funding career services and employer engagement activities at the CJC including progress towards contract goals, collaborating on program reporting, and spenddown strategies
• Develop performance objectives and measurements to ensure consistent, high-quality evaluation and goal setting
• Participate in internal and external committee meetings with OEWD workforce providers to increase Goodwill’s presence in the community, including representing Goodwill at community events
• Develop outreach strategies to promote Goodwill programming, client engagement, cultivate employer relationships and foster stronger community resource networking
• Develop new programing and work closely with our development team to fundraise for continued services and programming
• Other duties as assigned

QUALIFICATIONS

• 3-5 years of supervisory experience managing teams to deliver workforce development programs preferably with WIOA Title I eligibility requirements
• Bachelor’s degree in Social Science, Business Administration or Organizational Development or equivalent is preferred
• Have a growth mindset and a passion for helping people continuously improve
• Be a strong relationship builder, collaborator, and communicator with experience leading diverse teams, developing an enterprise-wide strategy for program excellence, and engaging community
• Possess strong problem solving and cross-functional, cross-departmental, relationship management skills
• Understand the employment barriers and industry hiring trends in the SF Bay Area
• Respect and have knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own; able to work effectively with all
• Have a working knowledge of databases (i.e. Salesforce, Client Track, Workforce Central), well-developed data analysis capabilities, and demonstrated ability to manage computer operations and applications
• Be detail-oriented, strong research skills, and an avid advocate for data quality
• Strong project management skills such as planning, implementation, execution and analysis –ability to handle multiple projects simultaneously
• Receptive to feedback, willing to learn and embrace continuous improvement
• Present a professional demeanor with the ability to exercise discretion and judgment in confidential matters
• Embody Goodwill’s values of safety, belonging, and learning

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.

Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay (“GCNA/GIMV/GSFB”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain “@goodwillaz.org” or "@gimv.org” or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.