Career Services Coordinator - Case Manager

Description

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an experienced, self-motivated, and well-organized Career Services Coordinator to provide case management for our adult and youth populations, helping them overcome barriers of employment through career exploration, vocational training, work experience, and post-secondary opportunities tailored to meet the needs of each individual. The ideal candidate is passionate about workforce development and the populations we serve and will be organized, detail-oriented, comfortable working with teams and individuals from diverse disciplines and ethnicities; has great communication, time-management, and organizational skills and can work well under stress while efficiently juggling various tasks. Overall, this person is reliable and contributes to the achievement of goals for the department and overall organization. 

The incumbent will be assigned to one of the following locations, based on availability:

• Carson One-Stop/AJCC
• Inglewood One-Stop/AJCC
• Gardena One-Stop/AJCC
• Torrance One-Stop/AJCC

Essential Duties and Responsibilities:

Under the supervision of the Career Services Operations Director, or designee, the Career Services Coordinator – Case Manager will be entrusted with a range of essential duties and responsibilities, including, but not limited to, the following:

• Conduct eligibility assessments to enroll a specified number of participants per contractual stipulations. 
• Provide comprehensive case management services to program participants, crafting Individual Service Strategies (ISS) tailored to each participant's needs, and diligently monitoring their progress towards achieving ISS goals.
• Guide participants in setting and attaining suitable employment objectives, which involves identifying short and long-term goals, overcoming obstacles, assessing occupational qualifications, and devising strategies for goal attainment.
• Facilitate the job search process for participants, including offering guidance on job search materials and skills, and facilitating connections with employers, internships, and other relevant short-term training opportunities.
• Collaborate with fellow employment services team members and departments to coordinate various employment-related projects and events.
• Deliver or assist with delivering employment-related and financial literacy classes to program participants, both adults and youth.
• Contribute actively to the accomplishment of monthly, quarterly, and annual employment and internship targets.
• Record participant activities, progress, and outcomes meticulously using client management and tracking systems.
• Ensure compliance with labor laws, safety regulations, and program requirements relating to various programs/worksites.
• Timely completion and submission of Management Information Systems (MIS) forms per agency guidelines and procedures, where applicable.
• Assist in coordinating volunteer recruitment efforts and planning employment-related events.
• Keep abreast of career development models and labor market trends to ensure that workforce development approaches and curricula remain innovative and effective.
• Undertake additional duties of a similar nature or level as required.

Requirements

• Bachelor’s Degree in Social Sciences, Business, Public Administration, or a related field from an accredited college or university**
• At least two (2) years of experience in delivering social service programs or job training and development, with extensive case management responsibilities** 
• Effective Communication Skills: Ability to build rapport with clients, collaborate with colleagues, and convey complex information effectively.
• Empathy and Genuine Concern: Demonstrated ability to empathize with clients' situations and show genuine concern for their well-being.
• Critical Thinking and Problem-Solving: Strong analytical skills to assess situations, identify needs, and develop innovative solutions, crucial for achieving positive outcomes for clients.
• Organizational Abilities: Proficiency in managing multiple tasks and priorities efficiently to ensure timely delivery of services and effective case management.
• Cultural Sensitivity: Sensitivity to cultural differences, diversity, and individual needs, particularly for clients from diverse backgrounds.
• Team Collaboration: Ability to work effectively with interdisciplinary teams, community partners, and other stakeholders to maximize support for clients.
• Resilience and Adaptability: Capacity to navigate uncertainty, handle setbacks, and adapt to changing circumstances with resilience and flexibility.
• Technical Proficiency: Comfortable using Microsoft Suite and other technical platforms, including electronic records systems and virtual communication platforms.
• Ethical Conduct: Commitment to upholding ethical standards, maintaining client confidentiality, and adhering to professional codes of conduct.
• Continuous Learning: Dedication to ongoing learning and skill development to remain informed about best practices, emerging trends, and evidence-based interventions in the field.
• Proficient in using computers, general office equipment, and a variety of software programs, including Microsoft Office Suite (Excel, Word, Outlook, OneDrive), video conference software (Teams, Zooms), and other relevant tools
• Successful completion of background and reference clearances, along with adherence to all safety protocols mandated by the Company and as outlined under the working conditions below

**Alternatively, a satisfactory combination of experience, education, and training demonstrating the necessary knowledge, skills, and abilities to perform the duties described (experience may substitute for education on a year-for-year basis).

Role Expectations 

• This role requires a consistent, engaged presence to support direct service delivery, real-time coordination, and ongoing interaction with participants, staff, and partners, ensuring continuity and responsiveness in daily operations.
• The position involves handling sensitive participant information, maintaining accurate records, and supporting program activities that are conducted within a structured and secure work environment, requiring adherence to established confidentiality and data protection protocols.
• The incumbent is expected to exercise sound judgment, demonstrate reliability, and effectively manage assigned responsibilities within a fast-paced, compliance-driven environment, where timely communication and collaboration are essential.
• The essential functions of this position are integral to its purpose and cannot be modified or removed without fundamentally altering the nature of the role. Individuals accepting this position acknowledge their understanding of these requirements and their ability to perform the essential duties as described.

Working Conditions

• Working in person and wearing protective equipment as needed (e.g. mask, gloves, etc.,), and following protective measures enforced by the Company, City, County, State, and/or Federal Authorities as it relates to current states of emergencies (e.g., pandemics) or the functions of this position. Note: Measures may change based on the level of safety concerns.  
• Employee may be required to spend the majority of the day walking, standing, or sitting at a desk, with some lifting and bending. Must have excellent time management skills, must be able to work well under stress, and meet deadlines. 
• Must also be able to travel to other locations for training, conferences, and/or meetings within or outside our local area and occasionally statewide in which such travel may last one (1) or more days - if/as necessary. Reliable transportation, a valid driver’s license, and proof of insurance are a must.

Salary & Benefits

This is a full-time, non-exempt position (40 hours/week), generally with a starting pay rate of $24.52 - $31.93 per hour, commensurate with experience. SBWIB, Inc. offers a comprehensive employee benefits package, which includes:

• 75% insurance premium coverage for medical, dental, and vision plans for employees
• Sick time and vacation time
• 14 Paid holidays
• 401k plan with a superb employer match %
• 15,000 Life Insurance policy, paid for by the employer
• Voluntary supplemental benefits
• Eligibility for Public Service Loan Forgiveness (PSLF)

Employees are eligible to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.

This job description serves to provide pertinent information regarding the scope of the position and is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities, or working conditions associated with the role. Management retains the sole discretion to add, modify, or exclude any essential or non-essential requirement at any time, with or without prior notice. It is important to note that neither this job description nor the fulfillment of any job requirement by the employee is intended to establish a contractual agreement of any kind.