DEPARTMENT: Workforce Development
SUPERVISOR: Eligibility Supervisor, Manager, Assistant Manager, Director
MISSION AND VALUES
MISSION: Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
VALUES: People First, Integrity, Forward Thinking, Kindness
GENERAL JOB DESCRIPTION
Career Planner provides case management services to clients participating in career development, job training, and job placement activities funded under various grants including but not limited to WIOA, PATH, FAE&T and/or Wagner-Peyser. Together with the client, the Career Planner develops a service plan and delivers services which can include career planning, training, and supportive services to eliminate barriers and result in meaningful employment.
QUALIFICATIONS
Education: Bachelor’s degree in Social Work, Counseling, Psychology, Education, Business, HR or related field strongly preferred.
Other: Facilitating Career Development (FCD) Certification and/or BSP Certified preferred. Proven ability to provide customer services to disadvantaged individuals. Ability to respond effectively to multiple requests and changing customer flow. Interpersonal skills sufficient to communicate with participants, employers, public, and staff. Composition and computer skills sufficient to complete reports, letters, and data input tasks.
DUTIES AND RESPONSIBILITIES
- Provide orientation to services and resources available in the center.
- Advocate for and link customers to community services and assist in assessing available support services.
- Develop, enhance, and deliver workshops for groups and individuals.
- Maintain and provide reports tracking customer information, attendance, and activity to ensure necessary services are received in accordance with funding source requirements.
- Provide support to customers in the resource center to register on Pure Michigan Talent Connect, develop resumes, complete applications, and register on online job databases.
- Provide intake and determine customer eligibility for services. Assist in setting short- and long-term goals. Monitor performance and program completion.
- Assess each assigned customer by examining their capabilities, needs, and vocational potential and create an Individual Success Strategy.
- Administer and interpret vocational assessment tools such as CASAS, interest surveys, and standardized/validated aptitude tests and make appropriate employment and training recommendations.
- Complete all data entry, reporting, and documentation requirements in a timely and accurate manner. Data tracking systems may include OSMIS, Salesforce, and Pure Michigan Talent Connect.
- Partner with Business Relationship Coordinators to identify local employer and business needs and to develop on-the-job training and apprenticeship opportunities for job seekers.
- Participate in networking and continuing education activities to improve service delivery and impact.
- Other duties as assigned.
WORKING CONDITIONS
Environmental Conditions:
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel to install computer equipment.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required.
Accommodations: As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.
The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
Skills Required
- Bachelor's degree in Social Work, Counseling, Psychology, Education, Business, Human Resources, or a related field
- Facilitating Career Development (FCD) Certification and/or BSP Certification
- Ability to provide customer service to disadvantaged individuals
- Ability to respond effectively to multiple requests and changing customer flow
- Interpersonal skills to communicate with participants, employers, the public, and staff
- Writing and computer skills to complete reports, letters, and data entry tasks
What We Do
Gesher Human Services is a non-profit organization dedicated to helping people across metro Detroit lead more stable and fulfilling lives through career development, behavioral health, and residential services that strengthen our community by strengthening the individual. With a network of more than 400 employees and volunteers across 25 locations in southeast Michigan, Gesher delivers a continuum of services and support that directly impacts the lives of more than 32,000 individuals and families annually.
