We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.
Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.
Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.
The Career Pathways Manager is a key member of Roo's Relief-to-Hire team (R2H), helping connect veterinary professionals with meaningful career opportunities.
We're looking for someone who is highly organized, proactive, relationship-driven, and passionate about creating exceptional experiences for both candidates and hospital partners. In this role, you'll guide veterinary professionals through the placement journey, coordinate across teams to keep processes running smoothly, and build strong partnerships that support successful hiring outcomes.
Success in this role requires strong attention to detail, excellent communication skills, the ability to manage multiple priorities, and a collaborative mindset. You'll work closely with Account Managers, hospital partners, enterprise clients, and the broader Relief-to-Hire team while reporting to the Senior Manager, Career Pathways.
ResponsibilitiesCandidate Coordination & Support- Guide veterinarians and technicians through the Relief-to-Hire process, from interest to offer.
- Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience.
- Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards.
- Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals.
- Track hiring needs and placement opportunities to inform pipeline development.
- Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks.
- Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and R2H squad.
- Identify workflow gaps or bottlenecks and suggest process improvements.
- Support testing and rollout of new tools or processes aimed at improving efficiency and experience.
- Keep candidate and placement records up-to-date in HubSpot and other systems.
- Assist with data entry and report generation to support internal visibility and forecasting.
- Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication.
- Coordinate with finance to ensure accurate billing for completed placements.
- Help resolve billing-related issues by liaising between internal teams and hospital partners.
- 2-4 years of experience in account coordination, inside sales, recruiting, or a client-facing operations role where managing multiple relationships simultaneously was core to the work
- Demonstrated ability to manage a pipeline or portfolio of active candidates, deals, or accounts without losing track of where things stand or what needs to move next
- Strong written and verbal communication skills, with a knack for making people feel supported and informed throughout a process
- Experience working cross-functionally with multiple stakeholders or teams to drive outcomes
- Comfortable working in a CRM (HubSpot, Salesforce, or similar) to manage pipelines, log activity, and generate reports
- Ability to identify process gaps and take initiative to flag or address them, rather than waiting to be asked
- Organized, self-directed, and able to prioritize in a fast-moving environment
- A genuine interest in the veterinary or healthcare space, or in helping professionals find meaningful career opportunities
While we are a remote first company, if you are based in San Francisco this will be a hybrid role.
Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed).Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet.Exact compensation may vary based on skills, experience, and location.
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Skills Required
- Proven experience coordinating permanent placements on Roo or a similar platform
- Demonstrated track record with relationship management skills
- Strong analytical and problem-solving skills
- Proficiency in CRM systems, ticketing systems and other common SaaS tools
- Excellent communication and collaboration skills
- Detail-oriented with a focus on accuracy and data integrity
- Ability to work independently and manage multiple projects simultaneously
- Certification in revenue operations or relevant fields is a plus
Roo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roo and has not been reviewed or approved by Roo.
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Fair & Transparent Compensation — Pay is considered transparent with visible shift rates before acceptance and quick payouts after shifts. Feedback suggests workers can negotiate per‑shift pay and use published local averages to target desired earnings.
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Healthcare Strength — Employee materials describe a base medical plan covered 100% and dental/vision at 90% for corporate roles. This reflects strong employer‑paid healthcare for internal staff.
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Parental & Family Support — Internal roles include 18 weeks of paid parental leave. Fertility and family‑planning stipends are also highlighted for employees.
Roo Insights
What We Do
Roo is a first-of-its-kind online veterinary relief service platform that gives veterinarians, vet techs and hospitals complete control over where and how they work. We at Roo see ourselves as more than just a vet recruitment agency. We saw veterinary clinics whose clients' needs outpaced their ability to fulfill them, and we saw veterinarians and vet techs working themselves to the bone at the mercy of everyone else's demands. We aim to transform the animal healthcare workplace to empower the veterinary professionals who make it so special. Veterinary medicine is so much more than just a job – it’s a passion. Combining innovative technology with an unmatched personal touch, Roo will change how you think about veterinary staffing. Join our growing community for free today.
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