Career Network Specialist

Contract duration: 12 months / Hybrid / Quebec City / Montreal
Number of positions: 1 / Start date: As soon as possible

Are you passionate about customer service and committed to delivering an outstanding experience to sales professionals in the financial services industry? Do you have a natural ability to build trusted professional relationships and want to contribute to an evolving network? This opportunity could be for you!

As a Career Network Specialist, you will play a key role within the Career Network’s service and sales support centre. You will help ensure that requests received by phone and email are handled thoroughly and efficiently, supporting the sales force with administrative activities related to individual savings and retirement products.

This role is a great opportunity to showcase your skills and reach your full potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment where collaboration and innovation can thrive.

As a Career Network Specialist, you will be at the heart of our mission. Your main responsibilities will include:

• Respond accurately to inquiries and support the sales force with administrative processes related to individual savings, in compliance with the manufacturer’s processes and the firm’s obligations regarding sales and transactions on in-force contracts, without providing advice on products or taxation
• Understand the needs of the sales force, take full ownership of their requests, and ensure their satisfaction
• Handle more complex cases in close collaboration with the manufacturer teams
• Ensure that the firm’s files, including client files, are complete
• Participate in ongoing training to stay up to date on new internal policies and procedures and maintain a strong knowledge of systems
• Work in a hybrid environment, with an in-office presence of two days per month. The 35-hour workweek follows a rotating schedule between 8:30 a.m. and 6:00 p.m., Monday through Thursday, and between 8:30 a.m. and 4:30 p.m. on Fridays. The clientele served consists of members of the sales force

We are looking for someone who:

• Holds a college diploma (DEC) in Administration or a related field, along with two years of relevant experience
• Is recognized for their autonomy and excellent customer service skills
• Demonstrates a strong ability to build trusted relationships with key stakeholders
• Shows strong adaptability to change, a positive team spirit, and a proactive approach
• Is comfortable learning and using new technologies
• Has an advanced level of French proficiency, as the role requires regular verbal and written communication with French-speaking advisors, partners, and internal teams
• Has an intermediate level of English proficiency, as the role involves handling a wide variety of calls, responding verbally and by email to requests and complex questions in English, and interacting with unilingual English-speaking advisors and partners across Canada on a daily basis or several times a week

• A work environment where learning and development come together with a shared pursuit of excellence
• A healthy, safe, equitable, and inclusive workplace where everyone can freely express and develop their potential
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits, including group insurance, a competitive pension plan, vacation, telemedicine, an employee and family assistance program, discounts on iA products, and more!

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap and apply. Your place may be with us, and we’d love to get to know you!

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.