Title: Career Advisor (NAP)
Department: Employment Training & Economic Development
FLSA Status: Non-Exempt
Reports To: Director of Employment Training and Economic Development
Summary: Responsible for providing employment counseling, case management, WIOA eligibility determination, certification and assessment, training, placement, and retention services to program participants.
Essential Functions:
- Provides employment and job counseling services and case management to program participants; works with participants to develop individual employment plans and to provide job readiness and job skills assessments.
- Identifies vocational training and employment opportunities for program participants and makes referrals accordingly; provides one-on-one and group-based assistance to participants; works closely with vocational training providers and instructors to ensure that programs run properly and satisfactorily; maintains participant database including training schedule, attendance, test results, progress reports and other required documents; conducts workshops and provides complementary services as needed.
- Assists with training programs and related activities; collecting data; monitoring and preparing participant progress reports; conducting evaluation surveys; and updating flyers, brochures and employment training and services tools.
- Supervises participant job search efforts and work performance; provides orientation, interview assistance, translation, conflict resolution and mediation as needed
- Submits monthly participant progress reports and other ad hoc reports on center operations to the supervisor in a timely manner.
- Participates in meetings, trainings and other community events.
- Conducts WIOA eligibility determination, certification and comprehensive assessment with OEWD-approved assessment tools; interprets assessment results and reviews results with participants to assist them with their individual employment plans.
- Continuously explores and initiates new, innovative ideas and solutions to generate, develop, and promote relationships with businesses and employers so as to create and increase job opportunities for jobseekers.
- Performs other duties as assigned.
Qualifications:
- Bachelor’s degree in social work, counseling, education or a related field or high school graduate with at least two years of relevant work experience.
- Previous work experience in a Neighborhood Access Point or Career Center, community services, career counseling and development, vocational training, human resources, WIOA funded program, and local and federal vocational training programs strongly preferred.
- Excellent written and verbal communication skills. Bilingual and bi-literate in English and Spanish, Chinese, Tagalog, Vietnamese, or Russian are preferred.
- Excellent interpersonal and conflict resolution skills, and ability to work with diverse populations and low-income older adults.
- Must be self-motivated, organized and able to multitask under minimal supervision.
- Proficient in MS Office and the Internet.
- Must pass a background check.
- Must be able to travel via public transportation or personal/department vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
Skills Required
- Bachelor's degree in social work, counseling, education or a related field
- At least two years of relevant work experience if no degree
- Previous experience in career counseling and development
- Bilingual and bi-literate in English and another language preferred
- Excellent interpersonal and conflict resolution skills
- Proficient in MS Office
What We Do
Self-Help for the Elderly is a private community-based non-profit organization. Our mission is to promote the independence, dignity and self-worth of seniors. We will achieve this by empowering seniors to help themselves and by providing a comprehensive range of multicultural and multilingual services. Founded in 1966, Self-Help offers a vast array of health care and social services to over 40,000 seniors and disabled adults annually in San Francisco, San Mateo, Santa Clara and Alameda counties. More than 90% of the agency’s clients are members of ethnic communities; and over 90% of Self-Help’s current staff is bilingual and bicultural in various Chinese dialects, Vietnamese, Tagalog, Spanish or Russian. All direct service staff are bilingual in at least one of the above languages and are culturally and linguistically competent to provide services to the target population. Self-Help for the Elderly has earned a reputation for employing and providing housekeeping jobs in San Francisco in the form of house cleaning services, commercial cleaning services, and job training programs. In addition, current customers have come to rely on their social services such as home health care, assisted living, hospice care, in-home care, home care assistance, senior care, adult day care, and elderly care. Proudly serving Richmond District, Sunset District, Chinatown, Nob Hill, San Mateo, Marina District, Pacific Heights, Mission District, Hayes Valley, Daly City and surrounding areas since 1966.
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