At HopSkipDrive, our goal is to create opportunity for all through mobility.
We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Who We Are
We're a passionate team dedicated to empowering CareDrivers, the backbone of HopSkipDrive's platform. With your help, we'll build even stronger relationships with our CareDrivers, ensuring they feel valued and supported every step of the way. We support the business in the following ways:
- Delivering exceptional support: Provide prompt, empathetic, and effective support to CareDrivers across multiple channels (phone, email, text, and chat), ensuring adherence to company policies and procedures.
- Empowering CareDrivers: Guide CareDrivers to solutions through clear, concise communication and effective problem-solving.
- Troubleshooting expertly: Resolve technical issues and questions related to the HopSkipDrive platform, utilizing available resources and knowledge base effectively.
- Identifying and addressing complex issues: Proactively recognize patterns and escalate recurring issues to improve the overall CareDriver experience.
- Championing continuous improvement: Contribute to the knowledge base and internal resources to streamline support processes.
- Collaborating for retention: Partner with the Marketplace team to build and nurture relationships with CareDrivers, fostering loyalty and engagement.
- Upholding brand standards: Ensure all interactions reflect HopSkipDrive's values and commitment to exceptional service.
Who You Are
You're a natural problem-solver with a passion for helping others. You thrive in fast-paced environments, enjoy building relationships, and have a knack for turning challenges into positive experiences. You're confident in your ability to provide excellent support, communication skills and technical aptitude.
- Proven experience in a fast-paced customer service or support role.
- Excellent written and verbal communication skills, with a focus on empathy and clarity.
- Strong problem-solving and troubleshooting abilities, with the ability to think on your feet.
- Technical aptitude and comfort navigating web and mobile applications (iOS and Android).
- A proactive and self-motivated approach, with the ability to take initiative and ownership.
- Ability to work effectively in a team environment and collaborate across departments.
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is $20.00 - $22.00/hr. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
**This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**
What the Team is Saying
What We Do
We’re a company with heart. Our technology solves complex transportation challenges where there is a heightened need for safety, equity, and care.
Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.
We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.
Why Work With Us
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company.
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HopSkipDrive Offices
Remote Workspace
Employees work remotely.
HopSkipDrive’s headquarters is located in Los Angeles’ Little Tokyo district and we love this space! However we believe strongly that most roles allow for a remote-first approach to work, and most of our employees work remotely.
