Care Transition Liaison-Home Health

Posted 2 Days Ago
Be an Early Applicant
Springdale, AR, USA
In-Office
56K-84K Annually
Entry level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Role
Serve as the liaison between hospitals/physicians and home health/hospice agencies to coordinate referrals, obtain records and approvals, educate patients/families, schedule starts of care, document activities in CRM, and support branch leadership in resolving issues.
Summary Generated by Built In
Requisition Number: 2375446
Explore opportunities with Access Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. LPN or LBSW preferred
As a Care Transition Liaison, you will act as a resource for patients referred to home health or hospice, facilitating their transition between the referring physician or hospital and the LHC agency. You will educate patients and families on home health and hospice practices, ensuring the agency can meet their needs and support the Care Transition Coordinator or Account Executive within the facility.
Primary Responsibilities:
  • Facilitate referral of new/existing patients to home health agency following Right of Choice
  • Following choice, collaborates with Physician and/ or Case Manager in identifying the referred patient's needs and obtains approval for admission from agency
  • Obtains appropriate medical record information needed and sends to appropriate agency
  • Coordinates start of care between hospital/ Physician and agency
  • Under the direction of the branch, collaborates with appropriate CM and/ or Physician for completion of order sets needed to facilitate admission
  • If license allows, reduce to writing any verbal orders received from physician and follow up to have orders signed by physician
  • For physician office referrals, assists with processing requests to the physician for medication refills for patients admitted to Agency, when applicable, based on licensure of employee
  • Communicates to Executive Director any complaints/concerns from the Physician office/ Host Hospital. The Executive Director will follow up to ensure issues are handled appropriately
  • Serves as a resource to the CM, Physician office, and patient as it relates to services that Home Health can provide
  • Responsible for documenting activities and productivity within available systems including but not limited to Marketscape CRM.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation.

Preferred Qualifications:
  • LPN / LVN or licensed medical professional
  • Prior experience in hospital, physician's office, home health, or hospice

#LHCJobs
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $56,012 to $84,018 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Skills Required

  • Current driver's license
  • Vehicle insurance
  • Access to a dependable vehicle or public transportation
  • Pass pre-employment drug test
  • LPN / LVN or licensed medical professional (LBSW preferred)
  • Prior experience in hospital, physician office, home health, or hospice

What the Team is Saying

Optum Compensation & Benefits Highlights

  • Leave & Time Off Breadth PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
  • Parental & Family Support Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
  • Wellbeing & Lifestyle Benefits Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.

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The Company
HQ: Eden Prairie, MN
160,000 Employees
Year Founded: 2011

What We Do

Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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Optum Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.

Typical time on-site: Not Specified
HQEden Prairie, MN
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