The Role
Empowering Africa’s tomorrow, together…one story at a time.
To ensure accurate, timely reconciliation and settlement of card transactions (debit/credit/prepaid) across payment networks, acquirers, issuers, and internal systems. The role safeguards financial integrity, minimizes revenue leakage, and supports regulatory and scheme compliance.
1. Reconcile daily card transaction files from card schemes (e.g., Visa, Mastercard), acquirers, issuers, processors, and internal systems
2. Identify, investigate, and resolve mismatches such as missing transactions, duplicate postings, or incorrect amounts
3. Reconcile suspense, clearing, settlement, and chargeback-related accounts
4. Ensure accurate posting of fees, interchange, and scheme charges
5. Monitor card clearing and settlement cycles to ensure timely funding and payouts
6. Validate settlement reports and ensure amounts received/paid match expected positions
7. Coordinate with banks, processors, and card networks on settlement issues
8. Support funding forecasts and liquidity planning related to card settlements
9. Investigate settlement breaks and aged unreconciled items
10. Support chargeback and representment processes from a financial reconciliation perspective
11. Track and resolve write-offs, recoveries, and adjustments
12. Prepare daily, weekly, and monthly reconciliation and settlement reports
13. Maintain reconciliation documentation and audit trails
14. Support internal and external audits by providing evidence and explanations
15. Ensure adherence to internal controls, SLAs, and regulatory requirements
16. Identify root causes of recurring reconciliation issues
17. Recommend and implement process improvements or automation
18. Assist in UAT/testing for new card products, systems, or scheme changes
19. Report any irregularity arising in the section promptly, in line with the Absa procedures and ensure that they are resolved in a way to minimize financial loss and protect the good name and reputation of Absa;
20. Adhere to the day to day running of the section according to Absa standards, requirements and procedures.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Cards Settlement & Reconciliation officer’s job consists of:To ensure accurate, timely reconciliation and settlement of card transactions (debit/credit/prepaid) across payment networks, acquirers, issuers, and internal systems. The role safeguards financial integrity, minimizes revenue leakage, and supports regulatory and scheme compliance.
1. Reconcile daily card transaction files from card schemes (e.g., Visa, Mastercard), acquirers, issuers, processors, and internal systems
2. Identify, investigate, and resolve mismatches such as missing transactions, duplicate postings, or incorrect amounts
3. Reconcile suspense, clearing, settlement, and chargeback-related accounts
4. Ensure accurate posting of fees, interchange, and scheme charges
5. Monitor card clearing and settlement cycles to ensure timely funding and payouts
6. Validate settlement reports and ensure amounts received/paid match expected positions
7. Coordinate with banks, processors, and card networks on settlement issues
8. Support funding forecasts and liquidity planning related to card settlements
9. Investigate settlement breaks and aged unreconciled items
10. Support chargeback and representment processes from a financial reconciliation perspective
11. Track and resolve write-offs, recoveries, and adjustments
12. Prepare daily, weekly, and monthly reconciliation and settlement reports
13. Maintain reconciliation documentation and audit trails
14. Support internal and external audits by providing evidence and explanations
15. Ensure adherence to internal controls, SLAs, and regulatory requirements
16. Identify root causes of recurring reconciliation issues
17. Recommend and implement process improvements or automation
18. Assist in UAT/testing for new card products, systems, or scheme changes
19. Report any irregularity arising in the section promptly, in line with the Absa procedures and ensure that they are resolved in a way to minimize financial loss and protect the good name and reputation of Absa;
20. Adhere to the day to day running of the section according to Absa standards, requirements and procedures.
Job Description
Operations- Attend to end to end process of card operations( which includes and is not limited to card account processing and servicing activities, handling of Issuing and Acquiring chargeback for both debit & credit cards, E2E reconciliation of card scheme settlements
- Support in Automation of existing manual activities
- Apply operational rigour and comply with operational risk and standards at all times
- Support in achievement of set team targets
- Attend to queries from branches
- Plan, organize & complete tasks and activities aligned with performance objectives
- Consistently updated on processes and procedures
- Embrace change and contribute to the overall success of the tribe.
- Support retail related operational activities assigned by Line Managers
- Ability to work in a team
- Support colleagues where required with a view to impact on overall performance
- Conduct filing activities where required
- Upskilling & share knowledge with other peers
- Think customer in all interactions
- Focus on customer experience
- Build trust with the customers through quick decisioning & disbursement
- Complaint -Escalation & resolution
- Follow the Risk procedures & policies of the Bank
- Conduct RACI testing for the department
- Embed new guidelines
- Comply to Regulatory policies
- Coach team on policies
- Perform MI duties
- Follow the Risk procedures & policies of the Bank(inclusive of ATM procedure manual, branch and cash operations guidelines and End to end cash management manual)
- Support and work on some key projects within the Consumer operations space
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal ABSA Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
- Strong understanding of card payment lifecycles (authorization, clearing, settlement)
- Experience with card schemes, processors, and settlement models
- Reconciliation of high-volume transaction data
- Solid accounting knowledge (GL, suspense accounts, accruals)
- Proficiency in Excel and reconciliation tools (pivot tables, VLOOKUP/XLOOKUP, macros preferred)
- Risk management
- Be self-directed
- High attention to detail and accuracy
- Strong analytical and problem-solving skills
- Ability to work under tight settlement deadlines
- Clear communication with internal and external stakeholders
- Good documentation and follow-through
- Business understanding of Banking operations, card products, customer service
- Building Positive Working Relationships, Coaching, Communication, Contributing to Team Success, Customer Focus, Planning & Organising, Work Standards
- Bachelor’s degree in Finance, Accounting, Business, or related field
- 2–5 years’ experience in card operations, payments reconciliation, or settlement
- Experience in a bank, fintech, payment processor, or card-issuing/acquiring environment preferred
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
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The Company
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
