Card Specialist

Posted 3 Days Ago
Be an Early Applicant
Louisville, KY, USA
In-Office
Entry level
Fintech • Software • Financial Services
The Role
Manage day-to-day bankcard operations including onboarding new card applications, responding to cardholder inquiries, fraud monitoring, processing/re-posting payments, scanning documentation, and coordinating with the card processor (Fidelity). Provide excellent customer service, ensure compliance with regulations, and support continuous improvement of the Bankcard program.
Summary Generated by Built In

“Republic Bank believes in the development and advancement of our associates.  We offer the opportunity to learn all aspects of the company to prepare for future advancement.  Come join our team for a career, not just a job!“ 

Grade 4

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES
 
The Card Specialist is responsible for all day-to-day operations of the Bankcard initiative, including but not limited to daily workflow evaluation, coordinating activities with our card processor and Bank personnel, and providing exceptional customer service to facilitate the optimal performance of the Bankcard program.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MINIMUM QUALIFICATIONS
 
Previous experience in customer service in a debit/credit card environment preferred.
 
Proficiency in Microsoft Office products (Word, Excel, Access, PowerPoint) and Internet applications.
 
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
 
Responsible for adding new applications to the Bankcard system and sends all new clients a welcome letter.
 
Prepare adverse action letters & reports them to the Issuers Clearing House through Fidelity.
 
Assists banking centers with cardholder questions and answers incoming calls.
 
Scans new applications and documentation to DocuView, unless otherwise assigned.
 
Assists with fraud and responds to Falcon alerts.
 
Reviews daily E-Reports submitted by Fidelity. Also, receives and responds to Fidelity Action Forms in a timely manner.
 
Monitor the Payment Error Report and re-post rejected payments. Post payment batches that have been rejected through the nightly transmittal process.
 
  • Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
  • Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
  • Willingly perform all other duties and projects as assigned.
INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED
 
Excellent verbal and written communication skills for effective interactions with associates and supervisor.
 
Requires a high energy level and strong sense of urgency; ability to work with situations on a “rush” notice.
 
Must be well organized, detail-oriented, with the ability to multi-task.
 
Able to work collaboratively with others at various levels in the organization.
 
Must be self-motivated, self-starter and work in a team environment.
 
PHYSICAL REQUIREMENTS
 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS
 
  • Travel between Republic Banking facilities may be required including occasional out of town travel.
  • Flexible work schedule may include some evenings, weekends and/or overtime.
  • Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

  • Authorized to work for any employer in the U.S.; employer will not sponsor visas
  • Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint) and Internet applications
  • Previous customer service experience in a debit/credit card environment
  • Excellent verbal and written communication skills
  • Well organized, detail-oriented, ability to multi-task
  • High energy level and strong sense of urgency; able to handle rush situations
  • Ability to assist with fraud monitoring and respond to Falcon alerts
  • Willingness to travel between bank facilities occasionally and work flexible hours (evenings/weekends/overtime)
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The Company
HQ: Louisville, Kentucky
1,451 Employees
Year Founded: 1982

What We Do

Headquartered in Louisville, Kentucky, Republic Bank has grown to become the largest locally-owned community bank in Kentucky. With 47 banking centers across Kentucky, Indiana, Florida, Tennessee, and Ohio, we are driven by a clear mission: to enable our clients, our company, our associates, and the communities we serve to thrive. Learn more on our website or come see us to see how we can support your needs today. Time to thrive! We’re dedicated to meeting the needs of consumers, small business owners, and large corporations by offering a full range of competitive products and services—delivered with highly personalized service. Our goal is simple: to make an IMPACT and to exceed expectations at every turn, all while helping our clients and communities thrive financially and personally. Member FDIC Republic Bank & Trust Company Loan Originator ID # 402606 If you ever have questions, you may email them to [email protected] or call 1-888-584-3600. *Please remember never to disclose account or other financial information on any social media outlet.* Before joining the conversation, please review our Community Social Media Policy: http://www.republicbank.com/social-media-guidelines

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