This position is part of the Card Services department within our Bank Operations group. Card Services is primarily responsible for managing the dispute process for debit card transactions, ensuring MidFirst complies with Regulation E and the card network requirements. Critical daily tasks in the department include, but are not limited to, processing disputes, providing telephone and email support to internal and external customers regarding debit and prepaid card issues, performing risk mitigation activities surrounding card issuance and maintenance exceptions, and working internally with critical partners (Visa, MasterCard, FIS, Datacard, etc.) to ensure the bank is using all available tools effectively and efficiently to operate successfully.
Position Requirements:
- 1-3 years banking experience or college degree preferred
- Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
- Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
- Strong work ethic, critical thinking, and problem solving skills with attention to detail
- Ability to escalate issues and concerns appropriately
- Ability to perform specific tasks independently and with a high degree of reliability
- Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
- Experience with CentrixDTS and/or dispute processing is preferred
In addition, the position is expected to read, reference, interpret, and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 1-3 years banking experience or college degree
- Ability to perform in a volume-driven environment and meet service levels and deadlines
- Effective phone and email communication with internal and external customers and partners
- Strong work ethic, critical thinking, problem solving, and attention to detail
- Ability to escalate issues and concerns appropriately
- Ability to perform specific tasks independently with a high degree of reliability
- Proficiency with MS Outlook and MS Excel and ability to learn job-specific software and web-based applications quickly
- Experience with CentrixDTS and/or dispute processing
- Ability to read, reference, interpret, and develop departmental procedures; cross-train and suggest process enhancements; learn regulations and operational compliance
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
