Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
KEY RESPONSIBILITIESRun the day-to-day operations of card programs for our customers, including issuing and activating cards, handling replacements, and ensuring cards are delivered correctly.
Serve as the first line of support when something goes wrong: investigate card issues reported by customers or partners, coordinate with internal teams and external stakeholders, and drive issues through resolution.
Monitor card program performance, identify unusual trends or recurring issues, and escalate and resolve problems before they impact customers.
Work closely with banks, card networks, processors, and internal engineering teams to support new launches, testing, and ongoing program changes.
Help test new card features and integrations by following operational checklists, reproducing issues, and confirming that fixes work as expected.
Maintain accurate records, documentation, and operational workflows to ensure processes are completed correctly and on time.
3–5 years of experience in operations, payments, fintech, or high-volume customer support (technical or operational).
Strong attention to detail and follow-through — you take ownership and ensure tasks get completed.
Clear, professional written and verbal communication skills, with comfort working across partners, customers, and internal teams.
Ability to operate in a fast-moving environment, manage multiple requests at once, and escalate issues when needed.
Team-oriented mindset with curiosity and a willingness to learn across operations, product, compliance, and engineering.
Customer-focused and reliability-minded — you care deeply about systems working correctly and clients having a great experience.
Exposure to card payments or card networks (e.g., Visa, Mastercard), including concepts like BINs, tokenization, or PCI.
Experience using ticketing systems or operational tools (e.g., Zendesk, Jira, Salesforce).
Prior work with issuing platforms, processors, or banking partners.
Familiarity with disputes, chargebacks, or basic fraud monitoring concepts.
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.
Top Skills
What We Do
Unit is the leading financial infrastructure platform that helps tech companies, store, move, and lend money. Unlock new revenue streams and delight your customers.
