SUMMARY:
The Card Operations Associate is responsible for performing various operational support duties relating to the WesBanco debit card, commercial credit card, other card related functions. Performs a variety of daily tasks; reviews reports; provides assistance via telephone or email in response to banking center inquiries; processes data entry information through various task related electronic systems; and performs other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
Collaborates with peers and leaders effectively.
Demonstrates a willingness to change processes and technological capabilities.
Willingness to learn new systems and processing in order to streamline and scale work.
Performs work within customer service level expectations and key vendor processing timelines.
Performs daily work as defined with accuracy.
Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
Performs transactions within associated compliance and requirements.
Analyzes transactional risk and reasonableness in accordance with bank guidelines.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively within a team and with customers they service.
Demonstrated ability to manage priorities and meet critical deadlines as defined.
Strong organizational and prioritization skills.
Team player with a positive outlook.
Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
Ability to learn various Banking Software programs
Preferred QualificationsHigh School Diploma or General Education Degree (GED) required.
Banking experience preferred.
Skills Required
- High School Diploma or GED
- Proficiency in Microsoft Office
- Ability to learn and use various banking software and payment processing systems
- Strong written and oral communication skills
- Customer service skills and ability to collaborate with peers and leaders
- Ability to manage priorities, meet deadlines, and maintain strong organization
- Completion of assigned compliance training and adherence to banking laws/regulations
- Banking experience
WesBanco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WesBanco and has not been reviewed or approved by WesBanco.
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Healthcare Strength — Medical, dental, and vision options are paired with employer-paid long-term disability and basic life/AD&D tied to salary. Eligibility generally begins the first day of the month after hire, enhancing near-term coverage.
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Retirement Support — A defined 401(k) match with immediate vesting and auto-enrollment supports long-term savings. Clear eligibility timing and contribution structure make the benefit straightforward to access.
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Leave & Time Off Breadth — PTO is available for full- and part-time employees, with observation of most Federal Reserve Bank holidays. Some materials also highlight floating holidays and rejuvenation days that broaden time-off options.
WesBanco Insights
What We Do
Founded in 1870, WesBanco, Inc. (www.wesbanco.com) is a diversified and balanced financial services company that delivers large bank capabilities with a community bank feel. Our distinct long-term growth strategies are built upon unique sustainable advantages permitting us to span eight states with meaningful market share. Built upon our ‘Better Banking Pledge’, our customer-centric service culture is focused on growing long-term relationships by pledging to serve all personal and business customer needs efficiently and effectively. In addition to a full range of online and mobile banking options and a full-suite of commercial products and services, WesBanco provides trust, wealth management, securities brokerage, and private banking services through our century-old Trust and Investment Services department. WesBanco's banking subsidiary, WesBanco Bank, Inc., operates branches and offices in eight states Additionally, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc.
