Card Operations Analytics Manager

Location: (Hybrid) Wilmington, DE or Charlotte, NC

OneMain Financial is looking for a Manager to join our Card Analytics team in Wilmington, DE or Charlotte, NC. We are seeking a leader to help grow our credit card business. In this critical role, this leader will be responsible for growing the card business by having a significant responsibility within the Cards Existing Customer Management team, providing direct support to the operations team.
 

In the Role

A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. They will gain knowledge to suggest new answers to old questions, develop insights and push the traditional boundaries of the lending industry.

• Provide analytics support, including creating reports and dashboards, which enable optimization of operational efforts and decisions
   
• Build exception reports to serve as the foundation of first line of defense risk and control efforts
   
• Work closely with Head of Operations and broader analytics team to identify expense optimization opportunities across communication channels, customer management strategies, and supplier billing practices
   
• Create analytical frameworks that enable use of data & testing to increase operational efficiency
   
• Demonstrates the ability to balance strategic thinking and operational delivery
   
• Excellent communication skills and ability to influence leaders and peers across the organization
   
• Ability to synthesize insights across different sources into a comprehensive and holistic strategy
   
• Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology
   
• Self-motivated and organized – a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving result

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience required in analytics roles with exposure to credit cards and/or fintech
   
• Deep knowledge and expertise of using analytical tools and techniques to drive business outcomes
   
• Knowledge of consumer-lending best practices, including the use of advanced statistical techniques and data sources
   
• Strong communication, interpersonal and negotiation skills to achieve business objectives
   
• Ability to work in fast-paced ever-changing environment and the ability to juggle an array of tasks and individuals on tight timelines
   
• Innovative and capable of developing a highly analytical approach to solving problems

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
 

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
 

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
• Up to 4% matching 401(k)   
• Employee Stock Purchase Plan (10% share discount)   
• Tuition reimbursement   
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 
• Paid sick leave as determined by state or local ordinance, prorated based on start date 
• Paid holidays (7 days per year, based on start date) 
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.