The Role
The Card Issuing Dispute/Fraud Manager will oversee cardholder dispute processes, improve fraud prevention strategies, and ensure compliance with regulations while optimizing internal processes.
Summary Generated by Built In
About Unlimit
Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 400 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the ever-changing financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take advantage.
About The Job:
Card Issuing Dispute/Fraud Manager will review improve and develop current processes within card issuing flows (VISA/Mastercard/UnionPay) and BaaS (Banking as a Service) project. You will be responsible for cardholder dispute handling process, antifraud and compliance programs. Part of this role is also to facilitate the Company’s growth by scaling internal processes and focus on continuous optimization and automation.
Responsibilities:
- Maintain Card Schemes Issuing Program activities and deploy strategic initiatives
- Maintain existing internal Issuing Programs and Card Scheme mandates
- Investigate and resolve cardholder disputes and chargebacks in compliance with card network rules and timelines
- Review and analyze transaction data, customer statements, and supporting documentation to determine the legitimacy of claims
- Monitor dispute aging and ensure timely responses to avoid financial losses due to missed deadlines
- Maintain ongoing relationship and weekly calls with internal and external vendors and stakeholders include but not limited to Product, DevOps, Processing, Service Delivery, Banking, Risk, Chargeback, Customer support, Reconciliations, Finance teams
- Coordinate daily operations with relevant stakeholders
- Manage external partners relationship
- Ensure Program compliance with local regulators and scheme rules
- Creating the reporting and dispute handling procedures and follow them up
- Determine and describe the need for improvements; communicating them internally and externally (with the respective providers)
- To implement card monitoring anti-fraud rules and follow up to the fraud trends
- Develop and execute fraud prevention and detection strategies tailored to BaaS products (e.g., virtual accounts, card issuing, payments)
- Monitor transactional data and behavioral patterns to detect suspicious activities and emerging fraud typologies.
- Conduct detailed investigations into complex fraud cases, including first-party, third-party, and synthetic identity fraud.
- Supporting ad-hoc projects
Requirements:
- Bachelor's degree or equivalent in Finance, Business, or a related field
- Strong knowledge and background within the online payments' industry with a focus on the issuing sector
- Familiarity with card network dispute guidelines (Visa/Mastercard)
- Proven experience in successfully managing or launching new innovative products
- Strong analytical capabilities with the ability to evaluate and interpret complex data
- Proven +3 years of experience in working as a Card Program manager, project manager, business analyst, product manager, or similar roles
- Attention to detail and the ability to work under pressure in a deadline-driven environment
- Strong skills in Microsoft Excel
- Passionate about card industry
- Experience working with internal and external partners to meet project goals
- Excellent communication skills, both verbal and written
- Fluent English, any additional language is a plus
We offer:
- Attractive monthly salary paid in line with experience
- Vacation, sick, and paid holidays
- Full-time office: 5/2 (Saturday and Sunday days off)
- Modern workplace with all necessary equipment
- A team of top international professionals to learn from
- Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Top Skills
Excel
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The Company
What We Do
From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed.
Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more.
That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints.
Unlimit - Borderless Payments
