Card Implementations and Support Analyst

Posted 4 Hours Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
100K-110K Annually
5-7 Years Experience
Fintech • Financial Services
The Role
The role involves implementing and supporting Credit and Debit Card programs, managing client training, documentation, and GoLive activities. The analyst will configure card functionality, support clients before and after implementation, diagnose issues, and create process documentation while ensuring data integrity during conversions.
Summary Generated by Built In

ABOUT THE COMPANY:

Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.

Here, you won't just be part of a tech revolution; you'll be at the helm, driving change. You'll fit right in if you're a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach.

Your journey with us won't simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals. We're excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus.

POSITION SUMMARY:

The Consultant will be tasked with implementing new card programs for both Credit and Debit, assist clients with training, workflow assessment, as well as provide surround support and custom configuration to ensure all aspects of the Card programs are easily transitioned and supported pre and post go live. This position serves as the primary point of contact for clients for the Card implementation projects. 


ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  • Configure and implement Credit and Debit Card functionality.
  • Manage Certification testing as an SME.
  • Manage GoLive activities to bring Debit and Credit Cards up and live.
  • Train Clients on all Debit and Credit Card items, including but not limited to card increases, card maintenance, all ancillary systems needed to perform daily tasks, train on Card reconciliation.
  • Support the clients after GoLive until they are comfortable with all knowledge transfer and able to perform duties independently.  
  • Document client and internal discussions and decisions.
  • Provide consultation to the client during the conversion and implementation process.
  • Provide conversion and implementation support, to both internal and external clients utilizing phone, email, and other communication methods as applicable.
  • Support ongoing client implementation issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.
  • Create and maintain process and procedure documentation for both internal and external parties.
  • Actively monitoring and managing all Fresh Service Tickets as they relate to Debit and  Card implementations. 
  • Communicate progress and any potential problems to management for awareness and/or resolution.
  • Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
  • Create and manage full project plans and coordinate with requirements with third party vendors. 
  • Analyze and conduct root/cause analysis on incidents during the implementation process. 
  • Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.
  • Maintain flexibility in schedule to allow for occasional travel.
  • Perform all other related duties as required or assigned.


QUALIFICATIONS:

  • 5+ years of banking experience specializing in Debit and Credit Cards
  • Experience working with Credit Unions
  • Experience in card production and implementation 
  • Knowledge of customer service techniques and standards
  • Proven ability to identify/manage efficiency gains 
  • Proven development and motivational skills
  • Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Google Suite, and Smartsheet
  • Strong verbal and written communication skills
  • Effective public presentation skills
  • Diligent time management and analytical skills
  • Process and detail oriented
  • The ability to multitask and prioritize responsibilities independently. Being able to pivot to other tasks quickly, while not losing sight of all items.
  • Self starter with the ability to search out answers
  • Flexibility


Salary & Benefits:

  • $100,000 - $110,000 Annual Salary 
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience
  • 100% Fully Remote
  • Robust 401(k) plan with company match
  • Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
  • Flexible Paid Time Off

Ready to join?  We invite you to watch this video and learn who we are and how we build and innovates together!

Let’s Go!

The Company
Jacksonville, FL
500 Employees
On-site Workplace

What We Do

A revolutionary alternative to the legacy business model, Nymbus has disrupted the financial services market by enabling risk-free solutions for digital innovation and growth. With Nymbus, any size financial institution can quickly launch a full-service digital bank, convert an existing bank or credit union to our award-winning technology and services ecosystem, and innovate with new financial solutions to massive scale at a safe, deliberate pace. Whichever growth strategy is right for you, Nymbus buys back decades of lost time to engage and support the entire digital customer journey.

Jobs at Similar Companies

MassMutual India Logo MassMutual India

BI Platform Engineer

Big Data • Fintech • Information Technology • Insurance • Financial Services
Hyderabad, Telangana, IND

Bectran, Inc Logo Bectran, Inc

Content Writer

Artificial Intelligence • Fintech • Information Technology • Machine Learning • Software • Automation
Schaumburg, IL, USA
51 Employees

Energy CX Logo Energy CX

Strategic Account Executive

Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Easy Apply
Chicago, IL, USA
55 Employees

Similar Companies Hiring

Bectran, Inc Thumbnail
Software • Machine Learning • Information Technology • Fintech • Automation • Artificial Intelligence
Schaumburg, IL
51 Employees
Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, IN

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account