Card Disputes Function Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

The Card Disputes Function Manager, will oversee two teams within Spend Operations in Austin, Texas: Card Fraud and Card Non-Fraud Disputes. This role involves leading high-performing teams, contributing to strategic planning, and ensuring operational excellence in the Card Disputes domain.

Responsibilities:

• Take ownership of two teams: Card Fraud and Non-Fraud.
• Contribute to the definition, scoping, and execution of long-term plans and objectives in coordination with relevant Product teams and stakeholders.
• Support domain growth with expertise and influence over relevant stakeholders.
• Plan team capabilities, skills, and capacity development, focusing on processes, quality assurance, regulatory compliance, and workforce management.
• Foster a risk-aware culture, ensuring secure and compliant operational processes and team alignment.
• Collaborate with other functions and teams to achieve larger-scale impact and align on overall vision.
• Measure, monitor, and improve team performance (KPIs), providing regular feedback and visibility at the company level.
• Ensure adherence to reporting responsibilities, quality, procedures, and service level agreements.
• Lead significant cross-team projects requiring material decisions and project management.
• Manage team operations and processes, and participate in budget management.
• Develop team leads, support them in building strong teams, and foster leadership and independence within teams.

A bit about you:

• You have experience within the Card Issuance domain

• You have experience leading operational teams, preferably in the payments industry

• You have a track-record of building teams and developing people

• You have experience working with different functions in an organization (engineering, analytics, product teams)

• You have good analytical skills, including ability to work directly with business intelligence tools for work-force management information or overall operational and financial performance

• You like to drive collaboration and support people around you with the ability to emphasis people’s strengths for a high outcome

• RSU's in a rapidly growing company

• An annual self-development budget

• Medical, dental, & vision insurance – including HSA and FSA options

• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

• Flexible working model – a mix of working from home and from the office

• Relocation expenses covered

• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave, after a year with us

• 401k with up to a 4% employer match

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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