Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionCard Disputes Team Lead, is responsible for the management of operational workload, set the goals and plan to ensure teams meet SLAs, optimise capacity and manage performance to ensure effective execution of workload.
Some of the key responsibilities of the role are:
- Taking ownership of operational payment processes related to Product areas owned by team
- Acting as the first level escalation point for the team as well as internal and external partners
- Developing a strong Operations team and support specialists on their personal growth paths
- Setting goals for the Operations teams and reporting against them, monitoring team’s performance metrics
- Managing team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage
- Driving operational excellence, while building sufficient controls and assessing and mitigating operational risks
- Ensuring the team’s readiness to handle unexpected situations
- Guaranteeing process documentation within own area
- Guaranteeing team’s input and participation in regional and central Operations planning and Product team Planning
- Collaborating on Leads level to ensure alignment related to relevant Product areas
- You have 5+ years of experience within the card issuance/card disputes domain
- You have experience leading operational teams
- You have a track-record of building teams and developing people
- You have experience working with different functions in an organisation (engineering, analytics, product teams)
- You have good analytical skills, including ability to work directly with business intelligence tools for work-force management information or overall operational and financial performance
- You like to drive collaboration and support people around you with the ability to emphasise people's strengths for a high outcome
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 5+ years of experience in card issuance/card disputes
- Experience leading operational teams
- Track record of building teams and developing people
- Experience working with engineering and analytics functions
- Good analytical skills to work with business intelligence tools
What the Team is Saying
.png)
.png)
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
Gallery
Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
