At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.
We’re looking for a Card Authority and Disputes Administrator to manage and process chargebacks, transaction disputes, and card authority operations across global card networks. This role ensures every case and authorisation exception is validated, documented, and resolved in line with regulatory and card scheme standards. You’ll play a key role in protecting clients and cardholders from financial loss while upholding Paymentology’s operational integrity, operating independently on assigned cases and prioritising workload against SLA and regulatory deadlines.
What it takes to succeed:
- Strong understanding of Visa/Mastercard dispute and card authorisation processes and compliance standards.
- Skilled in Microsoft Office Suite (Excel, Outlook, Word) and case management tools.
- Excellent written and verbal English communication skills.
- Analytical, customer-centric, and detail-oriented, with the ability to work to tight deadlines.
- Able to coordinate with card network partners, client operations teams, and internal reconciliation staff to ensure compliance and customer satisfaction.
- 2–4 years in dispute resolution, card operations, or financial customer service.
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What We Do
Paymentology is the leading next-gen cloud-native global issuer-processor. We provide digital banks, retail banks, fintechs and telcos the technology, team and experience to easily issue and process any type of physical or virtual card; debit, prepaid, credit and more. Anywhere in the world, rapidly and at scale. Our superior multi-cloud platform offering both shared and dedicated processing instances, vast global presence, and richer real-time data set us apart as the leader in payments. Our payments experts bring deep, local market knowledge on the ground in 60 countries, across 14 time zones, guaranteeing 24/7 support. We are deeply committed to increasing financial inclusion worldwide, and to making a positive impact in the communities in which we operate
