The Role
Greet and assist Caravan Owners and guests, handle reception queries and phone calls, perform daily admin on computer systems, resolve guest issues, support check-in and gate welcome hosting, and collaborate with accommodation and village teams to deliver friendly, efficient service.
Summary Generated by Built In
Are you the friendly face our guests will remember?
We’re looking for a multitasking superstar to join us on a fixed-term contract starting as soon as possible through until 30th November 2026. If you can bring a huge smile and a "can-do" attitude to our Caravan Village team, we want to hear from you.
Your day will be warm welcomes and smooth administration. Whether you’re on reception helping a Caravan Owner with a query. Keeping things organised behind the scenes on our computer systems your goal is always the same: providing a polite, helpful, and five-star service.
We’re looking for a multitasking superstar to join us on a fixed-term contract starting as soon as possible through until 30th November 2026. If you can bring a huge smile and a "can-do" attitude to our Caravan Village team, we want to hear from you.
Your day will be warm welcomes and smooth administration. Whether you’re on reception helping a Caravan Owner with a query. Keeping things organised behind the scenes on our computer systems your goal is always the same: providing a polite, helpful, and five-star service.
Key Responsibilities
About You
We aren’t just looking for a pair of hands; we’re looking for a multitasking superstar to keep our Village humming! While we’ll provide full training, a background in hospitality, retail, or customer service is a huge plus.
- A Natural Communicator: You’re a true "people person" who brings warmth, patience, and a genuine smile to every conversation with our Caravan Owners and guests.
- The Ultimate Multitasker: You thrive in a fast-paced environment, happily switching between welcoming guests, answering phones, and managing admin tasks.
- Tech-Savvy & Organised: You’re comfortable using computers and navigating systems daily.
- A Proactive Problem Solver: You take ownership of queries, resolving issues quickly and efficiently so our guests can get back to the fun.
- A True Team Player: You’re happy to get stuck in wherever needed—whether that’s Welcome Hosting at the gate or supporting our Accommodation team on those busy check-in days.
About
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Skills Required
- Excellent verbal communication and customer service skills
- Ability to multitask in a fast-paced environment (reception, phones, admin)
- Comfortable using computers and navigating booking/administrative systems daily
- Friendly, positive attitude with a professional, warm manner
- Proactive problem-solving and ownership of guest queries
- Team player willing to support gate welcome hosting and accommodation check-ins
- Background in hospitality, retail, or customer service
- Available for a fixed-term contract through 30 November 2026
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The Company
What We Do
Butlin's is a prominent British holiday company established in 1936, renowned for providing family-focused seaside holidays and short breaks. Operating three major resorts in Minehead, Skegness, and Bognor Regis, the company offers a wide range of entertainment, activities, and accommodation options. With over 4,000 employees, Butlin's is dedicated to creating memorable experiences for millions of guests, maintaining its legacy as a leader in the UK staycation market.
