Key Responsibilities:
- Assist in preparing tailored sales quotes and proposals.
- Respond promptly to client inquiries and provide accurate information about Soum’s services.
- Maintain effective communication with clients, ensuring timely follow-ups and issue resolution.
- Organize and manage customer information for enhanced communication and service delivery.
- Accurately process customer orders in a timely manner.
- Ensure all orders comply with Soum’s internal policies and standards.
- Collaborate with internal teams to ensure smooth order fulfillment.
- Collect, analyze, and report sales performance metrics.
- Prepare insightful sales reports and dashboards for management.
- Monitor and share customer feedback to optimize sales strategies.
- Adhere to Soum’s policies and compliance standards in all sales activities.
- Ensure all processes meet company and industry regulations.
Requirements:
- Strong command of the Saudi Accent (mandatory requirement)
- 0-2 years of experience in sales, Customer Service, Operations.
- Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven ability to meet and exceed sales targets.
- Strong skills in negotiation and relationship-building.
Skills Required
- Strong command of the Saudi Accent
- 0-2 years of experience in sales, Customer Service, Operations
- Diploma or Bachelor's degree in Business Administration, Marketing, or a related field
- Proven ability to meet and exceed sales targets
- Strong skills in negotiation and relationship-building
What We Do
At Soum, we're on a mission to build a marketplace that enables users to buy and sell anything online with convenience, trust, and ease starting in the MENA market. We began with second-hand electronics in KSA, becoming market leaders, and are now expanding to used cars and collectibles. In just two years, we've facilitated hundreds of thousands of transactions across 150+ locations in the Kingdom, maintained 10,000 active listings at any given time, earned the distinction of being the 10th most downloaded e-commerce app in KSA for 2023, and received more than 5 million app downloads. Our team, Soumers, have worked in over 14 countries from the US to South Korea. We are always on the look out for the best and brightest to join. We look beyond resumes and titles, we look for the innovators, the hungry, the go-getters. We offer them the autonomy to experiment, learn, fail, and grow. Every transaction on Soum is guaranteed; we hold funds until the item is delivered and confirmed by the buyer, thanks to our proprietary fulfillment and payment systems. This ensures a secure and reliable marketplace experience. Soum has pioneered a solution that have transformed digital commerce for sellers in the wider region: Individuals: Enjoy unique home pick-up and delivery services, secure payments, and transaction guarantees for worry-free selling. Small Businesses: Sell faster and reach a wider audience with our dedicated "Merchant App." Teleco and retail partners: Gain optimal returns with bulk-selling options, comprehensive inspections, and efficient warehouse management. We deploy AI models to power our marketplace with personalized recommendations, dynamic pricing, predictive analytics, and fraud detection, ensuring a smarter, safer, and more efficient platform for our users. Soum is backed by local and regional investors including, amongst others, Jahez Group, Isometry Capital, and Al Rajhi Partners and have raised $22Mn to date.
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