Capitan

As part of our team, you'll benefit from:

• Active 911 emergency response system serving local communities
• Direct field leadership responsibility in a high-performance EMS system
• Opportunities for advancement into Operations and executive leadership roles
• Opportunities for instructing, education, and Field Training Officer development
• Leadership development, mentoring, and professional growth pathways
• Clinical and operational training support
• Tuition reimbursement opportunities
• In-house training and continuing education programs
• Disaster response and special operations deployment opportunities
• Competitive benefits, including Medical, Dental, Vision, and 401(k) retirement plans
• A mission-driven, patient-first culture

At Community Care Ambulance, the Captain is a key operational leadership role responsible for the direct oversight of daily field operations. This position ensures safe, efficient, and compliant EMS system performance while supporting high-quality patient care across all field units.

The Captain serves as the frontline operational leader, mentor, and liaison between field personnel, Communications, and organizational leadership. This role is essential in maintaining system readiness, guiding personnel performance, and ensuring that patient care, safety, and operational efficiency remain the highest priorities throughout every shift.

A key component of this position is leadership development. Each Captain is responsible for mentoring and coaching assigned Lieutenants, helping them develop the leadership skills necessary for future advancement into Captain and other operational leadership positions. This structured development model strengthens succession planning and builds long-term leadership capacity within the organization.

This position is ideal for experienced EMS professionals who are ready to take the next step into operational leadership while remaining actively engaged in the clinical environment.

The Captain plays a critical role in shaping team culture, developing personnel, and driving system performance in a fast-paced, high-demand emergency services environment.

This is more than a supervisory position—it is an opportunity to lead by example, mentor future leaders, and help shape the future of Community Care Ambulance. Captains are expected to foster accountability, professionalism, and operational excellence while developing the next generation of EMS leaders.

At Community Care Ambulance, we invest in leadership growth, mentorship, and professional development to ensure our Captains are fully supported as they continue to advance their careers and strengthen our organization.

When our Captains lead with integrity, accountability, and compassion, our crews succeed, our system grows stronger, and our patients receive exceptional care.

Community Care Ambulance is a non-profit, full-service EMS organization serving Northeast Ohio with a commitment to high-quality, patient-centered care. We provide 911 emergency response, interfacility transport, emergency communications, and disaster deployment services across the region.

(The duties listed are not all-inclusive but represent the essential functions of the role.)

• Directly supervise and oversee all field operations during assigned shifts.
• Ensure staffing levels, unit deployment, and operational activities meet organizational and regulatory standards.
• Monitor system status and coordinate with Communications and Operations to ensure efficient resource allocation.
• Maintain operational readiness, including vehicle status, equipment availability, and personnel preparedness.
• Respond to system demands and provide real-time decision-making and problem-solving support.
• Ensure compliance with clinical protocols, company policies, and regulatory requirements.
• Provide direct patient care when operational needs require field support.
• Serve as the senior field leader during emergency incidents, multi-unit responses, and large-scale operational events.
• Support organizational initiatives while maintaining a visible leadership presence in the field.

• Maintain strong working relationships with Communications, Operations, Clinical Services, Fleet, Human Resources, and Administrative departments.
• Coordinate closely with Dispatch to ensure effective system-wide communication and resource management.
• Promote teamwork, professionalism, and operational consistency across all departments.
• Support continuous quality improvement initiatives and operational enhancements.
• Collaborate with leadership to identify opportunities for improving system performance and employee engagement.

• Supervise, evaluate, and support field personnel performance during assigned shifts.
• Provide coaching, mentoring, and leadership development to employees.
• Actively mentor assigned Lieutenants, preparing them for future advancement into Captain and higher levels of operational leadership.
• Conduct regular field observations and provide constructive feedback to improve clinical and operational performance.
• Deliver coaching, counseling, and corrective action in accordance with company policy.
• Support onboarding, orientation, and successful integration of new employees.
• Participate in interviews, hiring, promotional processes, and leadership selection activities as assigned.
• Assist in identifying future leaders through mentoring and performance development.
• Promote accountability, professionalism, employee engagement, and a positive team culture.

• Conduct field observations and patient care evaluations to ensure quality assurance and regulatory compliance.
• Monitor and maintain accountability of vehicles, equipment, medications, and operational resources.
• Investigate employee concerns, patient complaints, accidents, injuries, safety events, and near misses while ensuring timely documentation and follow-up.
• Coordinate with Fleet, Logistics, Clinical Services, and other support departments regarding operational needs.
• Review and reconcile employee timecards for accuracy and completeness.
• Complete daily operational reports, incident documentation, and leadership reports.
• Ensure inventory accountability and medication compliance in accordance with company policy and regulatory requirements.
• Maintain accurate, complete, and timely documentation for all assigned responsibilities.

• Lead by example while demonstrating integrity, accountability, professionalism, and respect.
• Maintain confidentiality and ethical conduct at all times.
• Demonstrate sound judgment and effective decision-making in high-pressure situations.
• Maintain all required certifications, licensure, and continuing education requirements.
• Promote a safe work environment and actively support all organizational safety initiatives.
• Encourage continuous learning, employee development, and leadership growth.
• Uphold Community Care Ambulance's mission, vision, and values while maintaining a patient-first, service-driven approach to EMS leadership.
• Foster a culture of teamwork, accountability, professionalism, and operational excellence.

• Current Ohio Paramedic certification (or ability to obtain before start date)
• Valid driver's license with an acceptable driving record
• Minimum experience requirements as established by Community Care Ambulance leadership
• Demonstrated leadership experience within an EMS or public safety environment preferred
• Strong interpersonal, communication, conflict resolution, and organizational skills
• Ability to make sound operational decisions in fast-paced, dynamic environments
• Ability to lead, motivate, mentor, and develop employees
• Proficiency with EMS documentation systems, scheduling software, and Microsoft Office applications

At Community Care Ambulance, we believe great leaders build great teams.

As a Captain, you'll have the opportunity to make a lasting impact—not only through operational leadership and exceptional patient care, but by mentoring future leaders and helping shape the culture of our organization.

Whether you're leading crews during critical incidents, developing Lieutenants into future Captains, or driving improvements throughout our EMS system, your leadership will directly influence the success of our employees, our patients, and our communities.

If you're looking for an opportunity to grow as a leader while making a meaningful difference every day, we invite you to join our team.

Lead with Purpose. Mentor with Passion. Serve with Excellence.

Qualifications

Education

• Associate degree in Emergency Medical Services, Healthcare Administration, Public Safety, Business Management, or a related field preferred; equivalent combination of education, training, and relevant experience may be considered.
• Current Ohio Paramedic certification required.
• Critical care training or certification such as CICP, FP-C, CCP-C, or other recognized advanced transport/critical care credential preferred.
• Current CPR certification required.
• ACLS, PALS, ITLS/PHTLS, and other applicable EMS certifications preferred or required based on organizational standards.
• Must maintain all required certifications, licensure, and continuing education requirements throughout employment.

Experience

• Minimum of three (3) years of EMS field experience preferred, including emergency response and patient transport operations.
• Previous supervisory, leadership, field training officer (FTO), or shift management experience preferred.
• Experience coordinating or supervising EMS transport operations strongly preferred.
• Prior experience in high-volume EMS systems, interfacility transport, or 911 operations preferred.
• Communications Center or EMS dispatch experience considered a plus.
• Experience conducting employee evaluations, coaching, mentoring, and performance improvement initiatives preferred.

Knowledge, Skills & Abilities

• Strong leadership and decision-making abilities in fast-paced and high-pressure environments.
• Thorough understanding of EMS operations, clinical protocols, safety practices, and regulatory compliance standards.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively lead, motivate, mentor, and develop field personnel.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities simultaneously.
• Ability to exercise sound judgment and maintain professionalism during stressful or emergency situations.
• Proficiency with EMS technology systems, electronic patient care reporting (ePCR), CAD systems, scheduling software, and standard computer applications.
• Ability to work collaboratively with Operations, Communications, Clinical Services, Fleet, and Administrative personnel.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Additional Requirements

• Valid Ohio driver’s license required with an acceptable driving record.
• Must meet Community Care Ambulance insurability requirements.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Must demonstrate reliable attendance and dependability.
• Ability to work flexible schedules, including evenings, weekends, holidays, overtime, and emergency call-in situations as operational needs require.