Capacity Planning Analyst

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Job Category

Operations

Job Details

About Salesforce

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Associate Capacity Planning Analyst

As a Capacity Planning Analyst, you will support workforce capacity planning and resource allocation within our global professional services business. This role is designed for an analytical and detail-oriented individual who is eager to develop expertise in capacity forecasting and workforce planning. You will work closely with senior capacity planners, business operations managers, delivery leaders, and resource managers to ensure smooth execution of capacity planning processes within your assigned region.

Key Responsibilities

• Assist in collecting and analyzing workforce supply and demand data to identify trends and potential gaps.

• Support capacity forecasting efforts by preparing reports and data visualizations.

• Contribute to the consolidation of capacity planning and hiring approval processes.

• Work with staffing teams to track and update resource availability and workforce plans.

• Engage with business operations managers, resource managers, and capacity leadership to support resource allocation and workforce planning decisions.

• Provide data-driven insights to regional teams to assist in planning assumptions and workforce distribution.

• Help facilitate meetings and discussions related to workforce planning challenges and solutions.

• Assist in the development of standardized processes to improve workforce planning and forecasting accuracy.

• Maintain key reports and dashboards that track capacity metrics and workforce trends.

• Support the execution of hiring and resourcing processes within the region.

• Identify opportunities for automation and efficiency in reporting and data tracking.

Must-Have Skills

• 3 to 6 years of relevant experience.

• Strong analytical skills with the ability to interpret data and generate insights.

• Detail-oriented with a proactive approach to problem-solving.

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Effective communication skills to collaborate with internal stakeholders.

• Proficiency in Microsoft Excel , Google Sheets and other data analysis tools.

Good-to-Have Skills

• Experience with workforce planning tools, reporting tools, and data visualization tools such as Tableau

• Familiarity with Salesforce or Certinia for resource planning.

• Understanding of workforce planning methodologies.

This role offers a strong foundation in capacity planning and workforce management, providing opportunities for career growth within our global professional services organization.

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