CAO Business Effectiveness- Operational Forum

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The CAO Business Effectiveness – Operational Forum is responsible for driving operational excellence across the organization by leading the design, implementation, and continuous improvement of the Operational Forum.

This role will facilitate cross-functional collaboration, identify process improvement opportunities, and ensure alignment with strategic objectives. The ideal candidate will possess strong analytical skills, exceptional stakeholder management abilities, and a passion for operational efficiency.  Opportunity for entrepreneurial role to take ownership of forward progress.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Operational Forum Leadership

  • Lead the planning, coordination and facilitation of the Operational Forum, ensuring relevant stakeholders are engaged and objectives are met

  • Develop and maintain the forum agenda, track action items and ensure follow up on key decisions and deliverables

  • Manage regular reporting to Senior Management and escalation of any concerns

  • Drive sponsorship of new initiatives related to efforts derived from the session

• Process Improvement

  • Identify, scope and lead process improvement initiatives to enhance efficiency and drive the client experience

• Stakeholder Engagement

  • Build strong relationships with cross functional teams and senior leaders to ensure alignment and drive accountability

  • Act as a trusted advisor to forum participants, facilitating open communication and constructure problem solving

• Documentation and Communication

  • Prepare high quality documentation, presentations and communications to support forum activities

  • Develop messaging to both senior management and a communication plan for updates to the Bank as a whole

  • Ensure accurate record keeping of forum discussions, decisions and outcomes

Who you are

• You have a bachelors degree in business, operations management, or a related field.  MBA or equivalent an asset.

• You possess 10+ years experience in business effectiveness related roles, process improvement, commercial banking or operational roles.

• You have proven experience facilitating cross functional meetings or forums.

• You portray strong analytical, problem solving and project management skills.

• You demonstrate excellent communication, presentation and interpersonal skills.

• You have the ability to influence without authority and drive change across diverse teams.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $175,000 - $200,000 for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-120 S LaSalle St

Employment Type

Regular

Weekly Hours

40

Skills

Business Effectiveness, Business Processes, Communication, Critical Thinking, Customer Experience (CX), Leadership, Long Term Planning, Project Management, Strategic Objectives