The Role
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Drive Strategic Transformation at PointClickCare!
Are you a visionary leader with a proven track record in guiding organizations through complex change? PointClickCare is seeking a Change Director to lead enterprise-scale transformations, advise executives, and coach teams through adoption and culture evolution. You will play a pivotal role in shaping our change management strategy, building capability, and driving lasting impact across the organization.
Position Summary:
The Change Director will lead enterprise-scale transformations, advise executives, and coach teams through adoption and culture evolution. You will play a pivotal role in shaping our change management strategy, building capability, and driving lasting impact across the organization.
Key Responsibilities:
- Design and Execute Multi-Program Change Strategies: Lead the development and implementation of integrated change management plans for large-scale, multi-program initiatives, ensuring alignment with organizational goals and priorities.
- Executive Coaching and Sponsorship: Coach executives and sponsors in effective sponsorship, fostering leadership alignment and commitment to change.
- Lead Readiness and Adoption Measurement: Oversee readiness and adoption measurement programs, track KPIs, and celebrate milestones to ensure successful change outcomes.
- Develop Change Champion Networks: Build and coach change champion networks, mentoring emerging talent and amplifying engagement across the organization.
- Advance Change Practices: Actively contribute to PointClickCare’s change management community, sharing best practices, supporting continuous improvement, and advancing the service offering portfolio.
- Facilitate Leadership Alignment: Drive leadership alignment across functional portfolios, facilitating workshops and strategic sessions at the management and executive levels.
Skills & Qualifications:
- Experience: 8–12 years of experience leading complex change portfolios, with 10,000h to 20,000h dedicated change management experience, ideally in SaaS, healthcare, or technology environments.
- Certifications: Advanced certifications in change management (CCMP, PMP, Agile Change, or equivalent)
- Competencies: Advanced knowledge of all major and minor change management frameworks (CCMP, ADKAR, PCI, Kotter, etc.), extensive expertise in project management (classic and agile), social capital, social engineering, persuasion, and neighboring disciplines such as psychology, behavioral science, cultural science, leadership, and organizational development.
- Skills: Leadership presence, mentorship skills, and the ability to independently facilitate change management and transformation programs at the enterprise level.
- Mindset: Visionary, resilient, persuasive, and systems thinker, with advanced coaching experience for individuals and teams.
Accountabilities:
- Advance and prove your change management knowledge and related fields (project management, transition, and transformation practices) through digital badges and certifications.
- Actively support and advance your team, business unit, and the broader organization regarding change management and transformation.
- Connect with other change management professionals within PointClickCare and in professional networks, including local and national ACMP Chapters.
- Lead and sponsor change management and transformation networks, creating business opportunities and advancing PointClickCare’s change practice.
- Specialize in subject matters such as digital transformation and organizational development.
Corp - F
Professional - 5
#LI-TW1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
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Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
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Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
