The Role
Provide welcoming customer service in a Mountain Warehouse store while supporting sales targets and daily operations. Responsibilities include processing transactions, maintaining clean and attractive displays, restocking products, supporting promotions, answering customer questions, and resolving concerns. The role requires teamwork, reliability, product knowledge, and enthusiasm for retail and outdoor products.
Summary Generated by Built In
Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!
As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.
Key Responsibilities
Team Collaboration:
- Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
- Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
- Share knowledge and skills to support and train both new and existing team members.
Operational Excellence:
- Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
- Accurately process transactions, handling various payment methods with efficiency.
- Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
- Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
- Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.
Customer Engagement:
- Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
- Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
Sales & Performance:
- Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
- Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.
We would love to meet someone who is
- Committed to delivering outstanding customer service.
- Passionate about retail and eager to share that enthusiasm.
- Excellent communicators with a friendly and approachable demeanour.
- Energetic, driven, and determined to complete tasks effectively.
- Team players who are reliable and trustworthy.
What's in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 6% vacation pay paid out biweekly
- A stable, successful and supported environment
- Length of service awards
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
Disclaimer: The associated recruitment process, including screening, ranking, assessments, recommendations, and selection decisions, is conducted by our team without the use of artificial intelligence or automated decision-making tools.
INDCAN
About
At Mountain Group, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Group to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!
Skills Required
- Commitment to delivering outstanding customer service
- Passion for retail and enthusiasm for sharing product knowledge
- Excellent communication skills with a friendly and approachable demeanor
- Energetic, driven, and determined approach to completing tasks
- Reliable and trustworthy team player
Mountain Warehouse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain Warehouse and has not been reviewed or approved by Mountain Warehouse.
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Affordable Benefits — Employee discount is widely considered generous, with reports of around 50% off products and periodic uniform allowances. Feedback suggests these retail perks can meaningfully offset purchases for those interested in outdoor gear.
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Strong & Reliable Incentives — Store-level and monthly sales bonus opportunities are cited for some roles and can supplement earnings. Feedback suggests incentives help soften low base pay, particularly in management or high-performing teams.
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Retirement Support — Auto-enrolment pension schemes are mentioned in regions like the UK. Feedback suggests this provides a baseline of long-term financial support for eligible employees.
Mountain Warehouse Insights
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The Company
What We Do
Mountain Warehouse is an outdoor retailer offering clothing and equipment for outdoor activities. It has developed clothing and equipment for the whole family since 1997, including hiking and ski gear. It sells a curated selection of third-party brands, while most products are designed and produced in-house exclusively for Mountain Warehouse. With stores internationally and online sales, it emphasizes quality outdoor products at accessible prices.
