The Role
Owns end-to-end email marketing campaign delivery for enterprise loyalty clients. Responsibilities include gathering requirements, validating briefs, coordinating internal and external teams, managing marketing calendars, communicating with clients, setting up and deploying campaigns, handling audience segmentation and testing, coordinating QA, tracking work in workflow tools, documenting processes, and proactively managing risks, quality, and deadlines.
Summary Generated by Built In
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Campaign Manager to own the end-to-end delivery of email marketing campaigns for enterprise loyalty clients.
MUST HAVES
- Bachelor’s degree required.
- 2+ years of experience in a campaign management, account management, or project management role.
- Knowledge of email marketing best practices, specifically Salesforce Marketing Cloud (formerly ExactTarget) required.
- Experience with a new client implementation.
- Strong knowledge of Microsoft Office.
- Ability to organize and prioritize multiple projects and client deadlines with minimal oversight.
- Strong written, verbal communication, and problem-solving skills with an impeccable eye for detail.
- Ability to work directly in a client-facing role.
- Agency experience or corporate in-house agency experience.
- Upper-intermediate English level.
NICE TO HAVES
- Experience in SendGrid, Mailchimp, Alterian, Salesforce, Braze, Iterable, or other ESPs.
- Six Sigma, Lean, or other process framework.
- Experience working in workflow management tools such as Workfront or Jira.
- Knowledge of email template development and journey orchestration fundamentals preferred.
- Knowledge of SQL fundamentals or other database technologies preferred.
WHAT YOU WILL DO
- Gather and document client campaign requirements, questioning and challenging as appropriate to ensure exact requirements are understood before build begins.
- Validate campaign briefs for completeness — confirming audience, content, offer, and timeline requirements are fully defined before work is handed to Development.
- Initiate and lead kick-off meetings with internal teams and external partners, documenting agreed-upon outputs and action items.
- Own the marketing calendar for assigned clients — tracking milestones, flagging risks, and ensuring plans stay current throughout the campaign lifecycle.
- Serve as the primary point of contact for client communications related to campaign status, delivery, and escalations.
- Responsible for day-to-day operational processes including campaign set-up, trafficking, troubleshooting, QA coordination, and campaign optimization.
- Manage, create, and coordinate campaign deployment including subscriber data, audience segmentation, email scheduling, and sending on behalf of loyalty clients.
- Submit and track campaigns in Workfront/Jira; maintain documentation standards across all assigned work.
- Support A/B and multivariate (MVT) test planning by ensuring test structures are defined, documented, and executable.
- Identify process inefficiencies and ways to improve operational workflow.
- Develop robust campaign and process documentation, including client-specific work instructions.
- Escalate risks, blockers, and quality concerns proactively to avoid missed SLAs.
- At the end of the first year, success means: campaigns execute accurately and on schedule, the marketing calendar is maintained without prompting, and client communication is proactive and reliable.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.
Skills Required
- Bachelor's degree
- 2+ years of experience in campaign management, account management, or project management
- Knowledge of email marketing best practices and Salesforce Marketing Cloud
- Experience with a new client implementation
- Strong knowledge of Microsoft Office
- Ability to organize and prioritize multiple projects and client deadlines with minimal oversight
- Strong written and verbal communication skills
- Strong problem-solving skills and attention to detail
- Ability to work directly in a client-facing role
- Agency or corporate in-house agency experience
- Upper-intermediate English proficiency
- Experience with SendGrid, Mailchimp, Alterian, Salesforce, Braze, Iterable, or other email service providers
- Six Sigma, Lean, or another process framework
- Experience with Workfront or Jira
- Knowledge of email template development and journey orchestration fundamentals
- Knowledge of SQL fundamentals or other database technologies
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The Company
What We Do
AgileEngine is a privately held company established in 2010 that builds dedicated teams of designers and developers. We turn good ideas into awesome software that people actually want to use. Some of the biggest names and the hottest startups around the world chose us to build their tech.
