Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
At Coupang Logistics Services (CLS), we are revolutionizing the end-to-end delivery experience and setting new standards for e-commerce fulfillment. As a Senior Manager, Area Management, you will join our fast-paced logistics network to lead, optimize, and scale day-to-day operations across your designated region. You will bridge the gap between high-level supply chain strategy and frontline execution, driving process excellence, safety, and efficiency. If you are a collaborative leader who thrives on turning complex operational data into actionable solutions, CLS is where you can make a massive impact on customers every day.
What You Will Do
- Lead and Scale Regional Operations: Oversee day-to-day fulfillment and logistics operations across your designated area, ensuring strict adherence to safety standards, delivery timelines, and Coupang’s customer-centric quality benchmarks.
- Drive Continuous Process Improvement: Identify operational bottlenecks and implement methodologies to optimize workflow efficiency, reduce cycle times, and minimize variable costs across the network. Analyze complex supply chain data and key performance indicators (KPIs) to forecast operational capacity, mitigate risks, and present actionable insights to executive leadership.
- Manage Complex Cross-Functional Projects: Champion high-impact logistics initiatives by aligning and influencing diverse stakeholders, including frontline team leaders, procurement, technology, and corporate strategy partners.
Basic Qualifications
- Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Industrial Engineering, or a related field (equivalent practical experience also welcomed).
- 8+ years of experience in logistics operations, supply chain management, warehousing, or fulfillment network management.
- Excellent communication and storytelling skills—the ability to translate complex operational data into compelling narratives for executive stakeholders.
Preferred Qualifications
- Experience working and collaborating with diverse, high-performing teams in a rapidly growing or hyper-growth environment.
- Strong analytical skills with the ability to dive deep into fulfillment data, extract insights, and deploy scalable solutions.
- Experience managing complex logistics projects while leading and influencing various stakeholders, from frontline associates to corporate leadership.
- Demonstrated commitment to operational excellence, workplace safety, and exceptional leadership.
- Proven ability to mentor, coach, and develop both junior supervisors and senior operations leaders.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Industrial Engineering, or a related field; equivalent practical experience accepted.
- 8+ years of experience in logistics operations, supply chain management, warehousing, or fulfillment network management.
- Excellent communication and storytelling skills, including the ability to translate complex operational data for executive stakeholders.
- Experience collaborating with diverse, high-performing teams in a rapidly growing or hyper-growth environment.
- Strong analytical skills and ability to derive insights from fulfillment data and deploy scalable solutions.
- Experience managing complex logistics projects and influencing frontline and corporate stakeholders.
- Commitment to operational excellence, workplace safety, and exceptional leadership.
- Ability to mentor, coach, and develop junior supervisors and senior operations leaders.
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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