Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a call support executive, you will be the first point of contact for the company. You will handle the flow of calls through the business and ensure that all calls are attended and answered, providing support & information to the clients in a professional manner.
In this role, you will:
- Handle all inbound calls from clients & customers.
- Identify the needs of the customer or client, resolve issues where possible and provide solutions.
- Direct the calls or take messages and pass it on to the relevant teams.
- Ensure customer satisfaction by providing professional call support
- Maintain & keep a log of all the incoming calls and analyse data.
- Any other task assigned by the management
Requirements
- A secondary education is required
- Proven working experience in a front office handling receptionist or customer support responsibility
- At least 2 years of experience within the UAE
- Proficient with Microsoft Office Suite and using MAC
- Bilingual (English & Arabic)
- Solid communication skills both written and verbal
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organise, multitask, prioritise and work under pressure
- Professional attitude and appearance
- Friendly and well spoken
- Customer service attitude
- A can-do and flexible approach
- Can perform under pressure and operate in a fast pace environment
- Strong collaborative skills
Benefits
- A fast paced, high performing team.
- Multicultural environment with over 60 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health Insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards & Recognitions
- Learning & Development opportunities
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What We Do
Bayut.com is one of the top players of the UAE online real estate market. Bayut not only provides its audience with an exceptional online user experience but is also very well known among Real Estate Agencies for its team’s dedication in Account Management and for its qualified leads that contribute towards substantial business.
UAE has a popular name in the world when it comes to Real Estate. Whether it’s an individual looking for a place to live or an investor looking to deploy their capital, Bayut is always there to help you make the most of this opportunity. We offer a comprehensive set of listings, with information that is hard to locate on other platforms. Our goal is to provide the best value to end-customers and offer the best service to agencies and brokers and we all strive every day to achieve that everyday
