Call Representative

About Coastal Health

Coastal Health is a multi-specialty healthcare group with locations throughout Jacksonville and Southeastern Georgia. We are committed to providing compassionate, high-quality care while creating a welcoming and supportive experience for our patients and our team.

Call Representative – Specialty Offices

Coastal Health is seeking a friendly, dependable, and professional Call Representative to join our Call Center team supporting our specialty offices. This position is responsible for handling inbound patient calls and providing excellent customer service while assisting patients with scheduling, questions, and general office needs.

The ideal candidate is comfortable speaking with a high volume of patients, has excellent communication skills, and can remain calm and professional in a fast-paced environment.

Responsibilities:

• Answer a high volume of inbound patient calls in a professional and courteous manner
• Assist patients with scheduling, rescheduling, and canceling appointments
• Provide general information regarding providers, office locations, and appointments
• Route calls and messages to the appropriate specialty office or department
• Take accurate and detailed patient messages
• Assist patients with questions regarding their appointments and office procedures
• Verify and update patient demographic information as needed
• Document all calls and patient interactions accurately in the electronic medical record
• Follow established call center procedures and workflows
• Protect patient privacy and follow HIPAA guidelines
• Provide exceptional customer service and create a positive patient experience
• Work closely with specialty office staff to ensure patient needs are addressed
• Handle difficult or frustrated callers professionally and with empathy
• Meet department expectations for call quality, productivity, and attendance
• Perform other duties as assigned

Qualifications:

• Previous call center, customer service, or medical office experience preferred
• Healthcare experience is a plus
• Excellent verbal and written communication skills
• Strong computer and data-entry skills
• Ability to multitask while maintaining accuracy
• Professional, patient, and friendly demeanor
• Ability to remain calm and effective in a fast-paced environment
• Strong attention to detail
• Dependable and punctual
• Ability to work well as part of a team

What We Offer:

• Competitive pay
• Benefits for eligible employees
• Supportive team environment
• Opportunities for growth and advancement
• The opportunity to become part of the Coastal Health family

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you!

Apply today and join the Coastal Health family!

Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.