EROS Technologies Inc.

Call Recording Solution Engineer

Posted 10 Days Ago

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Hartford, CT, USA

In-Office

Senior level

Artificial Intelligence • HR Tech • Information Technology • Consulting

The Role

Install, integrate, and custom-configure contact center call recording solutions (e.g., Verint). Integrate with UC platforms like Cisco CUCM or Avaya Session Manager. Troubleshoot voice/video/data protocols (SIP, H.323, RTP, H.264, TDM) and implement CTI and real-time feed interfaces.

Summary Generated by Built In

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Position: - Call Recording Solution Engineer

Location: - Hartford, CT

Duration: - 3 month C2H

Job Description:-

Minimum of 5+ years’ experience with integration, installation and custom configuration of Contact Center products such as Verint Call Recording.

Experience working and integrating with Unified Communications environments such as Cisco CUCM or transitory environments like Avaya Session Manager.

Solid understanding of voice, video and data communications principles and protocols including TDM trunking, SIP, H.323, H.264, RTP, SIP Rec and others.

Experience with CTI integration and interfacing to other real-time feeds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

5+ years experience with integration, installation, and custom configuration of contact center products such as Verint Call Recording.
Experience working with and integrating Unified Communications environments such as Cisco CUCM or Avaya Session Manager.
Solid understanding of voice, video, and data communications principles and protocols (TDM trunking, SIP, H.323, H.264, RTP, SIPREC).
Experience with CTI integration and interfacing to other real-time feeds.

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The Company

125 Employees

What We Do

EROS Technologies Inc. is a global IT services and consulting company specializing in providing tailored workforce solutions and staffing, particularly in the technology sector. The company leverages AI-powered tools to deliver top-tier talent and provides 24x7x365 multi-vendor IT support, acting as a single source of accountability for mission-critical computing environments across demanding industries.