IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
We are seeking a Full Time Call Centre Specialist to join our team in Little Rock, Arkansas!
Overview
Reporting to the Claims Supervisor of our Storsmart Team, the Call Center Specialist is the first point of contact regarding new and existing claims.
Role Responsibilities:
- Answer incoming calls for new claims
- Make outgoing calls for messages received regarding new claims
- Enter new claim information into the Storsmart website
- Messages examiner with information regarding existing claims
- Communicates with insureds and co-workers in a professional, positive and proactive manner.
- Work collaboratively across all internal departments.
- Adhere to all company and department personnel policies and procedures.
- Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.
- Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualifications:
- High School Diploma required; Bachelor’s degree is preferred
- Proficient in Microsoft Office
- Good typing and spelling skills preferred
- Problem solver
- Strong communicator (verbal and written)
- Ability to multi-task and handle high volume of concurrent tasks
- Work collaboratively with others inside and outside the company
Environment/Working Conditions:
- Only US residents will be considered
- Dynamic environment with tight deadlines and changing priorities
- All prospective employees must pass a background check
- Remote working, but may be called into work in the office temporarily or permanently at any time
Hourly Rate of Pay: $17 USD per hour
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
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What We Do
SCM Insurance Services has been servicing the insurance and risk management community since 1986. As a privately owned provider of claims adjusting, third-party adjusting (TPA), risk management, investigative, surveillance, risk mitigation, forensic engineering services, forensic accounting services, and risk intelligence, SCM has distinguished itself through innovative technology, expert staff, and solid customer service. With branch locations and employees throughout Canada and the United States, the SCM Insurance Services Group of Companies includes ClaimsPro, International Programs Group (IPG), Xpera Risk Mitigation & Investigation, Pario Engineering & Environmental Sciences, ParioQuantify, and Pario Forensic Accounting Services.
